ADVISORY: Pegasystems Healthcare Webcast: "Delivering Superior Customer Service" Featuring Patricia Seybold Group and Blue Cross Blue Shield of Massachusetts

Oct 15, 2002 —


    WHO: Pegasystems Inc. (NASDAQ: PEGA), a leading software company headquartered in Cambridge, MA that provides rules-driven, business process management technology to automate complex business practices and processes; Patricia Seybold, CEO and founder of the Patricia Seybold Group; and Sheryl Balchunas, director of CRM Development from Blue Cross Blue Shield of Massachusetts.


    WHAT: "Healthcare Contact Center Excellence: Delivering Superior Customer Service," a Webcast.


    WHEN: Monday, October 21 at 1:00 p.m. ET.


    WHERE: The Webcast will be live; participants can register at: www.cramereventmedia.com/pegasystems. The Webcast will also be accessible for post-show viewing by visiting the Pegasystems Website: www.pega.com.


    WHY: Hosted by Tom Congoran, Pegasystems' Healthcare vice president, the Webcast will focus on sharing methods for helping to achieve service excellence and productivity, and will provide a forum for questions to be answered by industry experts.

About Pegasystems

Pegasystems (NASDAQ: PEGA) develops strategic applications for marketing, sales, service, and operations. Pega’s applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements. Pega’s Global 3000 customers include many of the world’s most sophisticated and successful enterprises. Pega’s applications, available in the cloud or on-premises, are built on its unified Pega 7 platform, which uses visual tools to easily extend and change applications to meet clients’ strategic business needs. Pega’s clients report that Pega gives them the fastest time to value, extremely rapid deployment, efficient re-use, and global scale. For more information, please visit us at www.pega.com.

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The information contained in this press release is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release and timing of any features or functionality described remains at the sole discretion of Pegasystems, Pegasystems specifically disclaims any liability with respect to this information.

 

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Media Contacts

Lisa Pintchman Rogers
VP, Corporate Communications
[email protected]
+1 617-866-6022

North America:
Sean Audet
Director, Corporate Communications
[email protected]
+1 617-528-5230

Ilena Ryan
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+1 617-866-6722

Europe:
Joanna Richardson
Director, Corporate Communications
[email protected]
+44 (0) 118 9651 660

Jon Brigden
PR & Communications Manager
[email protected]
+44 (0) 118 9398 584

Pegasystems Inc.
One Rogers St.
Cambridge, MA 02142
U.S.A.
Phone +1 617-374-9600
Fax +1 617-374-9620