Media Coverage

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| Adrian Swinscoe

Becoming more empathetic can be hard. Pega’s new AI-powered Customer Empathy Advisor aims to help – Interview with Rob Walker of Pega

| Forbes

Customer Service Negligence: It's Time for Change!

| Adrian Swinscoe

The good, the bad and the ugly of customer service – Interview with Tom Libretto of Pega

| Manage It

Pega’s Carsten Rust explains five benefits of using AI-based procedures in Customer Service.

| BAI Banking Strategies

Reetu Kholsa explains how CLM, KYC, AI, and no-code will help banks future proof their businesses.

| Blake Morgan The Modern Customer

Rob Walker discusses what empathy is, how to use AI to accomplish it, and the ethics involved.

| GCN

Doug Averill discusses the benefits of going agile in a government agency.

| iBestuur Online

Pega's Jan Willem Boissavain discusses the transition governments are facing as they replace outdated information systems.

| Loyalty360

Vince Jeffs discusses the successful Forrester RTIM report that awarded Pega the top score in Strategy and Current Offering Category.

| Retail Dive

Pega research supports the fact that customers are still not comfortable or confident in chatbots.

| Forbes

Pega named one of America's Best Midsize Employers by Forbes.

| CustomerThink

Vince Jeffs explains 1:1 marketing and customer-centric engagement.

| Forbes

John Everhard outlines possible ramifications and questions that arise when working with robots.

| C-Suite Network

Jeff Nicholson breaks down the state of self service and why friction in the process is failing customers.

| Klantcontact

Klantcontact discusses client success stories from CES Amsterdam, focusing on next-best action and hyper-personalization.

| This Week in Machine Learning & AI

Rob Walker explains the role of empathy in consumer-facing human-AI interactions.

| Forbes

Pega’s Georges Anidjar discusses the main points of a customer-centric model.

| CMS Wire

Jeff Nicholson discusses the impact of CCPA on customer rights and the challenges companies may face in their effort to comply with the impending regulations.

| Forbes

John Everhard discusses the need for schools to teach soft skills as the scope of learning is narrowed.

| State of IT

Blaise Jamroz describes the state of RPA and how it is just one piece of a larger puzzle.

| ZDNet

Pega client CBA explains how its Customer Engagement Engine quickly analyzes 200 billion data points so agents can provide better customer experiences.

| Forbes

John Everhard notes that focus should be on the new opportunities that emerge with workplace automation.

| Forbes

John Everhard discusses the need to keep students engaged with computer education.

| IBS Intelligence

John Everhard comments on the inescapable future of AI in the workplace.

| CNBC

Learn how Pega has adapted to industry change and why Cramer says the company is "scorching it."

| Computer Weekly

The story of how Pega worked with Centrica to use GDPR to reward customer loyalty.

| Computer Weekly

Pega's UK public sector customer, the Department of Work & Pensions discusses its innovation testing process.

| IT News

National Australia Bank uses Pega Intelligent Virtual Assistant to reduce email avalanche and improve customer experience.