Media Coverage

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| Adrian Swinscoe

Becoming more empathetic can be hard. Pega’s new AI-powered Customer Empathy Advisor aims to help – Interview with Rob Walker of Pega

| Forbes

Customer Service Negligence: It's Time for Change!

| Adrian Swinscoe

The good, the bad and the ugly of customer service – Interview with Tom Libretto of Pega

| iTWire

At PegaWorld, Pega’s Dr. Rob Walker shares recent AI survey findings and explains the ability to change corporate culture through empathetic AI.

| DMN News

Pega’s Alan Trefler and Dr. Rob Walker discuss empathy and microjournies at PegaWorld.

| Enterprise Times

Pega announces connectors that opens its platform to almost any AI at PegaWorld 2019.

| CoMarketing News

Consumers still resistant to artificial intelligence, Pega study finds.

| CustomerFirst

Pega expands messaging capabilities at PegaWorld 2019.

| Customer Talk

Pega responds to changes in customer service at PegaWorld 2019.

| Klantcontact

Is it time for an AI disclaimer in customer service?

| Klantcontact

Pega study: customers still not convinced of the benefits of artificial intelligence.

| Dotnetpro

Pega launches its Enterprise Low-Code Factory at PegaWorld 2019.

| B2B Marketing

Two-thirds of consumers don't believe that companies act with their best interests in mind, according to a Pega study.

| Alliancy

Consumers still resistant to artificial intelligence, says Pega study.

| Actu-Marketing.fr

Consumers still resistant to artificial intelligence, Pega study finds.

| My Digital Week

Consumers still resistant to artificial intelligence, Pega study finds.

| Which-50

Alan Trefler explains the detriments and solutions, of organizing around customers and not channels for better customer experiences.

| iTWire

Pega and the Trefler Foundation raise over $400,000 for Girls in Tech through PegaWorld.

| iTWire

At PegaWorld, Pega’s Don Schuerman explains how Pega’s Enterprise Low-Code Factory will help clients.

| iTWire

Pega’s Kerim Akgonul and Don Schuerman discuss how Pega is future-proofing customer messaging technology.

| Which-50

At PegaWorld, Pega’s Don Schuerman explains the new abilities generated through Enterprise Low Code Factory.

| Destination CRM

Dr. Rob Walker introduces the new Customer Empathy Advisor and AI Connectors, bringing more empathy to AI technology.

| siliconANGLE

Learn how Pega is bringing the benefits of low-code - including improved governance - to its Enterprise Low-Code Factory.

| TechTarget Search CIO

Learn about AI research results and Pega’s Customer Empathy Advisor solution, as well as client and analyst reactions to the news.

| MarTechSeries

Pega announces Low-Code Factory to accelerate digital transformation and support citizen developers at PegaWorld.

| Wikibon

Pega announces launch of Enterprise Low-Code Factory to enable citizen developers at PegaWorld.

| Jim Sinur: Digital Topics for All

At PegaWorld, Pega’s Don Schuerman awards Pega DX Heroes: individuals excelling with digital transformation at their organizations.

| CustomerThink

Pega Research finds a disconnect between customers and organizations' use of AI.