Media Coverage

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| Adrian Swinscoe

Becoming more empathetic can be hard. Pega’s new AI-powered Customer Empathy Advisor aims to help – Interview with Rob Walker of Pega

| Forbes

Customer Service Negligence: It's Time for Change!

| Adrian Swinscoe

The good, the bad and the ugly of customer service – Interview with Tom Libretto of Pega

| CallCenter For Finance

Consumers lack confidence in AI, says Pega survey.


Consumers clearly not convinced by the benefits of artificial intelligence.

| B2B Marketing

Why Pegasystems wants to turn customer engagement into customer empathy.

| Siecle Digital

Pega: the company that wants to reconcile multinationals with their customers.

| Siecle Digital

Pega introduces AI with empathy at PegaWorld 2019.

| itnews

Pega client Optus shares insights from building a universal workflow at PegaWorld

| IT Leaders

A PegaWorld roundup including DPA’s place in a digital transformation strategy

| Destination CRM

Pega’s Don Schuerman explains how combining RPA and BPM for true transformation creates better customer experiences

| Raconteur

Pega’s Tom Libretto discusses building trust through data transparency

| Forbes

Digital transformation is not easy. Particularly when you consider that, reputedly, around 70% of all transformation programs fail to meet expectations or their objectives. That means only 30% of...

| Forbes

Pega’s Jeff Nicholson discusses where friction exists in customer and employee experiences

| T3N

AI is often met by mistrust by consumers says a Pega survey.


Consumers do not trust AI because empathy is lacking, says Pega survey.

| IT Finanzmagazin

Consumers lack confidence in AI, says Pega study.

| LANline

Consumers do not trust AI because empathy is lacking, says Pega study.

| eCommerce magazin

Consumers do not trust AI because of a lack of empathy, says Pega study.

| Customer Experience Magazine

Can AI tell the difference between good and evil? Consumers have doubts, according to Pega's study.

| Docaufutur

Consumers still resistant to artificial intelligence, Pega study finds.

| Insurance Innovation Reporter

Pega client, Unum, shares how they have streamlined back-office processes to increase efficiency with Pega

| ITRNews

Pega study explains why consumers still do not trust AI.

| Enterprise Times

Pega's Kerim Akgonul discusses the Low Code Factory announced at PegaWorld 2019.

| Finanzwelt

AI fears remain, says Pega study.

| Techzine

Consumers have little faith in AI, says Pega report.

| Customer Talk

Consumers still distrust artificial intelligence, says Pega study.

| iTWire

At PegaWorld, Dr. Rob Walker comments on new Pega Real-Time AI Connector capabilities.