Media Coverage

Newsworthy is an understatement. Our industry-leading solutions help the world's largest companies build applications engineered for the future.

Pega is #1 in software for customer engagement and digital process automation.

| TechTarget

Pega Cloud is Pegasystems' preferred platform

Robotic Automation report card

| Blake Morgan The Modern Customer

Designing Empathy into Customer Experience

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| Loyalty360

Pegasystems Executive Discusses Leadership in RTIM

| City A.M.

Pega's Tony Tarquini discusses the three elements that should be prioritized during Lloyd's of London's modernization efforts.

| Retail Dive

Pega research supports the fact that customers are still not comfortable or confident in chatbots.

| CustomerThink

Vince Jeffs explains 1:1 marketing and customer-centric engagement.

| ZDNet

Pega client CBA explains how its Customer Engagement Engine quickly analyzes 200 billion data points so agents can provide better customer experiences.

| CNBC

Learn how Pega has adapted to industry change and why Cramer says the company is "scorching it."

| Imaging Technology News

Pega survey reveals patients want personalized interactions and seamless processes when communicating with doctors and insurers.

| The Boston Globe

Rob Walker explains how AI-powered software can help brands understand customer habits to provide better experiences.

| CIO Magazine

Don Schuerman explains how RPA can aid “app overload,” which Pega research finds is killing workplace productivity

| MarTechSeries

New capabilities will enable organizations to easily visualize Pega application data to improve decision making.

| Raconteur

John Everhard comments on how Analytics and AI will guide future business decisions while people will add the human touch, eventually evolving into a seamless partnership.

| Customer First

Peter Woods discusses the benefits to 1-to-1 customer decisioning.
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| Forbes

Are businesses overlooking their GDPR obligations?
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| DMN

In this podcast, Pega CMO Tom Libretto discusses the evolution of CRM onsite at PegaWorld 2018.
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| Klantcontact

Why the next best action is making way for the next best moment.
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| DMN

Pega's Jeff Nicholson, Vince Jeffs, and Matt Nolan discuss Pega's model, state of the industry.
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| iTNews

CommBank of Australia leverages Pega for single decisioning engine for customer interaction.
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| Relationclientmag.fr

La nouvelle solution Intelligent Customer Decisioning as a Service permet aux fournisseurs de télécommunications d'appliquer rapidement des pratiques de marketing intelligent grâce à des capacités de...
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| Outlook

Pega and Accenture launch solution to advance marketing strategies for telco providers.
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| Customer Talk

Transavia shows the power of a small company.
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| Customer Talk

A recap of PegaWorld 2017 in Las Vegas.
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| My Customer

If you were to draw a customer engagement journey on a piece of paper, what would it look like? Would it be a straight line, with pre-determined touchpoints and regular intervals?
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| Customer Talk

British Gas is using a central decisioning hub to improve customer experiences.
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| Contact Centre News

British Gas is working with Pega to implement a centralized decision hub.
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| FSTech

New study finds that legacy systems are getting in the way of progress.
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| IOT Global Network

Setrag Khoshafian explains the true impact of digitisation.