Media Coverage

Newsworthy is an understatement. Our industry-leading solutions help the world's largest companies build applications engineered for the future.

| Adrian Swinscoe

Becoming more empathetic can be hard. Pega’s new AI-powered Customer Empathy Advisor aims to help – Interview with Rob Walker of Pega

| Forbes

Customer Service Negligence: It's Time for Change!

| Adrian Swinscoe

The good, the bad and the ugly of customer service – Interview with Tom Libretto of Pega

| ET CIO

Pega's Suman Reddy shares how Radial reduced the time common customer service processes require from minutes to seconds with Pega RPA

| Destination CRM

Pega’s Don Schuerman explains how combining RPA and BPM for true transformation creates better customer experiences

| Insurance Innovation Reporter

Pega client, Unum, shares how they have streamlined back-office processes to increase efficiency with Pega

| TechTarget

Pega's recent acquisition of In The Chat to improve customer service capabilities.

| State of IT

Blaise Jamroz describes the state of RPA and how it is just one piece of a larger puzzle.

| ZDNet

Pega client CBA explains how its Customer Engagement Engine quickly analyzes 200 billion data points so agents can provide better customer experiences.

| Forbes

John Everhard notes that focus should be on the new opportunities that emerge with workplace automation.

| CNBC

Learn how Pega has adapted to industry change and why Cramer says the company is "scorching it."

| IT News

National Australia Bank uses Pega Intelligent Virtual Assistant to reduce email avalanche and improve customer experience.

| iBestuur

Jan Boissevain discusses the advantages of automation and digital transformation in public service roles.

| Forbes

John Everhard explains RPA and how robotics have moved into the office space.

| Forbes

John Everhard discusses the need for the NHS to evolve with today’s technologies and patient expectations.

| CIO Magazine

Don Schuerman explains how RPA can aid “app overload,” which Pega research finds is killing workplace productivity

| TechTarget SearchCIO

Don Schuerman explains why RPA alone is not a transformative technology.

| World Economic Forum

Alan Trefler outlines key traits that all true digital super heroes must possess.

| Customer Talk

Employees are not able to reach their full potential and job satisfaction due to inefficient applications and distraction from core tasks, finds Pega study.

| Robotics Business Review

Francis Carden anticipates that in 2019 users will find that RPA is not right for every situation.

| Forbes

Alan Trefler explains how RPA can and can't work for an organization.

| Enterprise Times

Reetu Khosla comments on how banks can best use no-code/low-code environments to future-proof KYC.

| Forbes

Georges Anidjar discusses the opportunities intelligent machines provide to the next workforce.

| CMS Wire

New Pega survey reveals people still prefer human interactions over bots.
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| Finextra

Reetu Khosla explains how the banking industry can utilize zero-code or low-code tools in order to drive faster innovation.

| CIO

Pega client Unum explains how to deploy RPA successfully.
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| CIO

Hear how Pega client Unum is successfully implementing RPA.
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| Technology Evaluation Centers

A deep dive into PegaWorld including Pega Infinity, GDPR, AI, and client success stories.