Media Coverage

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| Adrian Swinscoe

Becoming more empathetic can be hard. Pega’s new AI-powered Customer Empathy Advisor aims to help – Interview with Rob Walker of Pega

| Forbes

Customer Service Negligence: It's Time for Change!

| Adrian Swinscoe

The good, the bad and the ugly of customer service – Interview with Tom Libretto of Pega

| Forbes

Pega’s Georges Anidjar comments on recent Pega research findings that say most consumers are not happy with customer service

| CustomerThink

At PegaWorld, Shep Hyken discussed five ways to eliminate friction in customer experiences

| ITBusinessEdge

Pega named as the best solution for overall digital business transformation

| Der Bank Blog

Recent Pega study finds German consumers are frustrated with customer service while businesses disagree

| Which-50

Pega client CBA shares how Pega is helping them create exceptional customer experiences through its digital transformation

| iTWire

Pega client Commonwealth Bank of Australia shares how Pega drives their customer conversations

| itnews

National Australia Bank shares how Pega bots are improving workflows and customer service

| itnews

Pega client Optus shares insights from building a universal workflow at PegaWorld

| Destination CRM

Pega’s Don Schuerman explains how combining RPA and BPM for true transformation creates better customer experiences

| Forbes

Pega’s Jeff Nicholson discusses where friction exists in customer and employee experiences

| Destination CRM

Dr. Rob Walker introduces the new Customer Empathy Advisor and AI Connectors, bringing more empathy to AI technology.

| Enterprise Times

Pega’s Kerim Akgonul explains new messaging capabilities for Pega Customer Service, as well as where the customer service industry is headed.

| Klantcontact

Pega unveils new digital messaging capabilities within Pega Customer Service at PegaWorld 2019.

| TechTarget

Pega's recent acquisition of In The Chat to improve customer service capabilities.

| Blake Morgan The Modern Customer

Rob Walker discusses what empathy is, how to use AI to accomplish it, and the ethics involved.

| Retail Dive

Pega research supports the fact that customers are still not comfortable or confident in chatbots.

| C-Suite Network

Jeff Nicholson breaks down the state of self service and why friction in the process is failing customers.

| Forbes

Pega’s Georges Anidjar discusses the main points of a customer-centric model.

| CNBC

Learn how Pega has adapted to industry change and why Cramer says the company is "scorching it."

| IT News

National Australia Bank uses Pega Intelligent Virtual Assistant to reduce email avalanche and improve customer experience.

| Marconomy

Harald Esch discusses why customer journeys fail and what is needed to ensure a consistent customer experience.

| Forbes

John Everhard discusses the need for the NHS to evolve with today’s technologies and patient expectations.

| Imaging Technology News

Pega survey reveals patients want personalized interactions and seamless processes when communicating with doctors and insurers.

| Le Monde Informatique

Pega survey finds that customer service experiences must not lose the human touch as the world continues to utilize digital tools.

| Forbes

Georges Anidjar explains why customer service should develop to focus on a human centric model rather than a data-driven one.