Media Coverage

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| Which-50

Which-50 Awards: The Commonwealth Bank Of Australia — Best In Customer Service Innovation

| RT Insights

Pegasystems Enables Business Users to Apply AI in Real Time

| The CEO Show

Radio: Alan Trefler, Founder & CEO of Pegasystems

| Federal News Network

Suzette Kent, CIO of the federal government, explains the need for a broad and bold vision for government-wide IT modernization projects, no matter the scale

| iBestuur

Pega’s Marten Poutsma discusses how Pega client Rijkszaak’s digital transformation provides a foundation for a public-oriented government

| GCN

Pega’s Doug Averill explains how government agencies can boost productivity with low code

| Open Access Government

Pega’s Peter Ford comments on the use of AI in the UK’s National Health Service, and notes that while it is a great step, it is only one piece of the puzzle

| Huffington Post

Harald Esch discusses the benefits of Agile methods and the concept of business agility.

| Multichannel News

Pega’s Kevin Billings discusses the road to 5G and highlights that a successful future must be built on a strong foundation

| CMSWiRE

Pega’s Jeff Nicholson explains CCPA regulations, who should be thinking about it, what’s next, and its impact

| Forbes

Alan Trefler explains how low code enables the industry to be more inclusive and diverse by making technology accessible to almost anyone with an idea

| ERP-Infos

Alan Trefler comments on roadblocks organizations run into when building for change

| Telemedia Online

Pega’s Kevin Billings runs through the challenges of rolling out 5G, and how DPA can make the process smooth and maintain network quality long after the rollout

| CMSWiRE

Pega’s Vince Jeffs focuses on the empathetic customer experience and how it can be driven by context and timing

| Information Week

Pega was included in a round up of “10 RPA Vendors to Watch” by InformationWeek

| iBestuur

Pega’s Jan Willem Boissevain discusses customer trust, or lack thereof, in AI

| CustomerThink

Pega's Vince Jeffs discusses the role of the CMO, how it has evolved, and how CMOs can stay relevant with a new focus on customers.

| iBusiness

Pega’s Kay Knoche discusses on Pega’s recent global AI and empathy survey findings and how they apply to German consumers

| Customer Business Review

Pega’s Francis Carden comments on the effectiveness of RPA and its viability as a long-term solution

| Tech Target

Pega RPA named among 12 software vendors to consider when organizations are ready to automate mundane tasks

| ITProPortal

Pega’s Kevin Billings shares the potential benefits of 5G and suggests that taking a DPA approach could reduce time to market

| ITProPortal

Pega’s Kevin Billings shares the potential benefits of 5G and how communications service providers have already begun preparing for the transition

| ITProPortal

Pega’s Tom Libretto discusses the disconnect between organizations and their customers when it comes to customer service

| MarTechSeries

Pega named a Visionary in the Gartner Magic Quadrant for Robotic Process Automation Software

| Mybusiness

Pega’s Michael Evans comments on recent Pega survey findings and warns that companies either need to prioritize their customer service or risk being left behind

| Technology Decisions

Pega's recent global survey finds consumers are still skeptical of AI, so companies need to overcome negative perceptions of AI and focus on improving their customer service

| Information Age

Pega’s Mark Jackson explains that while artificial intelligence may be saving telecommunications providers money, the real cost is to the customer experience

| Technology Decisions

Pega client New Zealand Ministry of Business, Innovation and Employment, discusses their plan to build a cloud-based platform to simplify businesses’ interactions with the government