Newsroom News Press Releases Media Coverage Media Coverage Newsworthy is an understatement. Our industry-leading solutions help the world's largest companies build applications engineered for the future. Aug 14, 2019 | Digital Health AgeWhy healthcare relies on intelligent resource use and the right tech Read more Jul 26, 2019 | Tech TargetConsider these 12 RPA software vendors for deploymentunum Read more Jul 17, 2019 | Technology DecisionsNZ plans one-stop digital service for businesses Read more Share this page Facebook Twitter LinkedIn Email Copy share link Copied! Financial Services Artificial Intelligence (Clear filters) Search Submit Date 2019 2018 2017 Industry Communications Service Providers Cross-Industry Financial Services Government Healthcare and Life Sciences Insurance Manufacturing Topic Artificial Intelligence Customer Service CRM Customer Experience Digital Transformation PegaWorld Robotic Automation Analytics Application Development Pega Platform Decision Management Operational Excellence Sales Automation Agile BPM Case Management Cloud Marketing Automation Jun 17, 2019 | Which-50The AI Behind CommBank’s New Digital Push Pega client CBA shares how Pega is helping them create exceptional customer experiences through its digital transformation Jun 12, 2019 | itnewsNAB marches bots into mortgages, cheques National Australia Bank shares how Pega bots are improving workflows and customer service Jun 5, 2019 | iTWirePegasystems adds AI options to Customer decision hub At PegaWorld, Dr. Rob Walker comments on new Pega Real-Time AI Connector capabilities. Apr 24, 2019 | BAI Banking StrategiesThe end of code, the beginning of bank future proofing Reetu Kholsa explains how CLM, KYC, AI, and no-code will help banks future proof their businesses. Mar 29, 2019 | ZDNetAI improves CommBank's customer engagement up to 400 percent Pega client CBA explains how its Customer Engagement Engine quickly analyzes 200 billion data points so agents can provide better customer experiences. Mar 21, 2019 | IT NewsNAB sets software bots loose on its email avalanche National Australia Bank uses Pega Intelligent Virtual Assistant to reduce email avalanche and improve customer experience. Jan 7, 2019 | The Financial BrandTop 10 Retail Banking Trends and Predictions For 2019 Scott Andrick predicts future retail banking focus on customer engagement through digital transformation and AI. Nov 27, 2018 | Breaking BanksRegTech Goes AI In this podcast, Reetu Khosla talks about RegTech and the scope of AI development. Nov 22, 2018 | AV FinanceKunden wollen persönliche Daten nur ungern mit Unternehmen teilen Harald Esch comments on Pega survey findings that say customers are still hesitant to share personal information. Nov 19, 2018 | IT FinanzmagazinPega-Studie: Kunden zurückhaltend bei automatisierten Services und Herausgabe ihrer Daten Pega study finds German consumers are reluctant to share personal data and still prefer human interaction. Oct 25, 2018 | PaymentsSourceAI's positive impact on data management is to be welcomed, not feared Why financial institutions must cut through the hype to see the value that AI and robotics can provide. Oct 22, 2018 | Enterprise TimesPegasystems calls on banks to do more with low code Reetu Khosla comments on how banks can best use no-code/low-code environments to future-proof KYC. Oct 18, 2018 | FinextraBanks Need to Go Low to Crack Rapid Delivery and Innovation of Onboarding KYC Apps & RegTech Reetu Khosla explains how the banking industry can utilize zero-code or low-code tools in order to drive faster innovation. Jun 5, 2018 | ComputablePegaWorld: Pega Infinity launched! Alan Trefler presents Pega Infinity at PegaWorld 2018. Jun 4, 2018 | SearchCRM/TechTargetPega Infinity upgrades include marketing AI tools, blockchain support Pega Infinity incorporates low-code appdev, blockchain and AI to optimize marketing campaigns. Jun 4, 2018 | Enterprise TimesPega Infinity to drive breakthrough Customer Experience Pega launches Pega Infinity, Pega Blockchain Innovation Kit and Self-Optimizing Campaigns. Jun 4, 2018 | DMNPega: From CRM to Infinity Pega's Don Schuerman and Kerim Akgonul highlight PegaWorld news and evolution to Infinity. Mar 14, 2018 | City A.M.How artificial intelligence is re-coding the way we manage our money Pega's Don Schuerman explains the power of Artificial Intelligence. Dec 14, 2017 | PYMNTSCorporates headed for GDPR wakeup call Pega's Jeff Nicholson discusses upcoming GDPR as "sleeping giant" for businesses. Nov 9, 2017 | BAI Banking StrategiesArtificial intelligence, genuine smart selling: How to leverage AI in commercial and corporate banking Pega's Ron Wellman examines the role for AI in commercial banking. Oct 31, 2017 | iTNewsCBA plugs ATM fleet into customer service 'brain' CommBank of Australia leverages Pega for single decisioning engine for customer interaction. Apr 10, 2017 | Global Banking & FinanceNew Research reveals deep consumer confusion about Artificial Intelligence Less than a third of Brits are comfortable with businesses using AI to interact with them. Mar 22, 2017 | ZDNetPegasystems helping CommBank, Sprint leverage AI for customer retention Pega's Don Schuerman shares pragmatic AI success with clients CommBank and Sprint.