Newsroom News Press Releases Media Coverage Media Coverage Newsworthy is an understatement. Our industry-leading solutions help the world's largest companies build applications engineered for the future. Oct 2, 2019 | ForbesPegasystems CEO Alan Trefler Shares How A Childhood Job Of Restoring Antiques Helped Him Become A Billionaire Read more Sep 23, 2019 | CEO MagazineWhat open banking really means for business leaders Read more Sep 19, 2019 | BAI Banking StrategiesCustomer experience meets your excellence: How to edge out the competition Read more Share this page Facebook Twitter LinkedIn Email Copy share link Copied! Decision Management (Clear filters) Search Submit Date 2019 2017 Industry Communications and Media Consumer Services Cross-Industry Financial Services Healthcare and Life Sciences Insurance Manufacturing and High Technology Topic Artificial Intelligence Customer Service Customer Experience CRM Digital Transformation PegaWorld Robotic Automation Analytics Application Development Pega Platform Decision Management Operational Excellence Sales Automation Agile Case Management BPM Cloud Marketing Automation Jun 14, 2019 | iTWirePega central to CBA customer conversations Pega client Commonwealth Bank of Australia shares how Pega drives their customer conversations Jun 13, 2019 | iTWireHSBC revamps marketing efforts with Pega At PegaWorld, HSBC Australia explains how they use Pega’s omnichannel messaging to build relationships with their customers Jun 12, 2019 | itnewsNAB marches bots into mortgages, cheques National Australia Bank shares how Pega bots are improving workflows and customer service Mar 29, 2019 | ZDNetAI improves CommBank's customer engagement up to 400 percent Pega client CBA explains how its Customer Engagement Engine quickly analyzes 200 billion data points so agents can provide better customer experiences. Oct 31, 2017 | iTNewsCBA plugs ATM fleet into customer service 'brain' CommBank of Australia leverages Pega for single decisioning engine for customer interaction.