Media Coverage

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| Which-50

Which-50 Awards: The Commonwealth Bank Of Australia — Best In Customer Service Innovation

| RT Insights

Pegasystems Enables Business Users to Apply AI in Real Time

| The CEO Show

Radio: Alan Trefler, Founder & CEO of Pegasystems

| Which-50

Commonwealth Bank of Australia was named a winner for Best In Customer Service Innovation for its transformative customer engagement strategy by overhauling its digital infrastructure with Pega
Finextra logo

| Finextra

Pega partnered with Finextra to survey senior business and technology managers on the impact of AI and open banking on their strategies for onboarding, KYC , and client lifecycle management

| Fintech Futures

Alan Trefler discusses the threat banks face from fintechs in the payments market

| CMSWiRE

Pega’s Jeff Nicholson explains CCPA regulations, who should be thinking about it, what’s next, and its impact

| CEO Magazine

Pega’s Michael Evans explains how data sharing will transform our understanding of personalized customer engagement and how businesses can unlock data’s true potential with open banking

| itnews

Pega client National Australia Bank explains how they are improving operational excellence with Pega

| CMSWiRE

Pega’s Vince Jeffs focuses on the empathetic customer experience and how it can be driven by context and timing

| iBestuur

Pega’s Jan Willem Boissevain discusses customer trust, or lack thereof, in AI

| CustomerThink

Pega's Vince Jeffs discusses the role of the CMO, how it has evolved, and how CMOs can stay relevant with a new focus on customers.

| iBusiness

Pega’s Kay Knoche discusses on Pega’s recent global AI and empathy survey findings and how they apply to German consumers

| Tech Target

Pega RPA named among 12 software vendors to consider when organizations are ready to automate mundane tasks

| ITProPortal

Pega’s Tom Libretto discusses the disconnect between organizations and their customers when it comes to customer service

| MarTechSeries

Pega named a Visionary in the Gartner Magic Quadrant for Robotic Process Automation Software

| Mybusiness

Pega’s Michael Evans comments on recent Pega survey findings and warns that companies either need to prioritize their customer service or risk being left behind

| Technology Decisions

Pega's recent global survey finds consumers are still skeptical of AI, so companies need to overcome negative perceptions of AI and focus on improving their customer service

| CMS Wire

Pega’s Jeff Nicholson describes how poor service impacts both businesses and consumers, and suggests how friction can be avoided

| Enterprise Times

Pega’s Peter van der Putten explains the reasoning behind empathetic AI and recent Pega research unveiled at PegaWorld

| eWeek

: Pega is named a leader as the low-code space is defined and explained

| Small Business Trends

Influencer Sam Charrington discusses the biggest AI misconceptions and highlights from Dr. Rob Walker's PegaWorld keynote

| Marconomy

Pega’s Kay Knoche comments on the differences between opaque and transparent AI

| Adrian Swinscoe

Pega’s Dr. Rob Walker discusses empathetic artificial intelligence and Customer Empathy Advisor

| Forbes

Pega’s Georges Anidjar comments on recent Pega research findings that say most consumers are not happy with customer service

| The Fintech Times

Pega research finds that consumers still trust human advice over AI

| CustomerThink

At PegaWorld, Shep Hyken discussed five ways to eliminate friction in customer experiences

| Verdict

At PegaWorld, Pega’s Dr. Rob Walker brings heart to artificial intelligence