Newsroom News Press Releases Media Coverage Media Coverage Newsworthy is an understatement. Our industry-leading solutions help the world's largest companies build applications engineered for the future. Nov 6, 2019 | Which-50Which-50 Awards: The Commonwealth Bank Of Australia — Best In Customer Service Innovation Read more Nov 4, 2019 | RT InsightsPegasystems Enables Business Users to Apply AI in Real Time Read more Oct 22, 2019 | The CEO ShowRadio: Alan Trefler, Founder & CEO of Pegasystems Read more Share this page Facebook Twitter LinkedIn Email Copy share link Copied! Insurance Financial Services Operational Excellence Robotic Automation (Clear filters) Search Submit Date 2019 2018 2017 2016 Industry Communications Service Providers Cross-Industry Financial Services Government Healthcare Insurance Manufacturing Transportation, Freight, Logistics Topic Artificial Intelligence Customer Experience Customer Service CRM Digital Transformation PegaWorld Robotic Automation Analytics Application Development Pega Platform Operational Excellence Decision Management Case Management Sales Automation Agile BPM Cloud Internet of Things Marketing Automation Aug 21, 2019 | itnewsPega CEO Alan Trefler back in Australia for talks with NAB Pega client National Australia Bank explains how they are improving operational excellence with Pega Jul 26, 2019 | Tech TargetConsider these 12 RPA software vendors for deploymentunum Unum’s Melissa Harris discusses how they’ve reduced operational inefficiencies with Pega RPA Jun 7, 2019 | Insurance Innovation ReporterUnum Group Streamlines Back-Office Processes with Pega Pega client, Unum, shares how they have streamlined back-office processes to increase efficiency with Pega May 10, 2019 | Claims MagazineCustomer engagement: Breaking with convention Pega’s Jim Ryan highlights three changes insurance organizations can make to digitally transform. Mar 29, 2019 | ZDNetAI improves CommBank's customer engagement up to 400 percent Pega client CBA explains how its Customer Engagement Engine quickly analyzes 200 billion data points so agents can provide better customer experiences. Mar 21, 2019 | IT NewsNAB sets software bots loose on its email avalanche National Australia Bank uses Pega Intelligent Virtual Assistant to reduce email avalanche and improve customer experience. Oct 22, 2018 | Enterprise TimesPegasystems calls on banks to do more with low code Reetu Khosla comments on how banks can best use no-code/low-code environments to future-proof KYC. Oct 18, 2018 | FinextraBanks Need to Go Low to Crack Rapid Delivery and Innovation of Onboarding KYC Apps & RegTech Reetu Khosla explains how the banking industry can utilize zero-code or low-code tools in order to drive faster innovation. Oct 17, 2018 | CIO5 reasons RPA deployments fail Pega client Unum explains how to deploy RPA successfully. Aug 10, 2018 | CIO8 keys to a successful RPA implementation Hear how Pega client Unum is successfully implementing RPA. Jun 5, 2018 | ComputablePegaWorld: Pega Infinity launched! Alan Trefler presents Pega Infinity at PegaWorld 2018. Jun 4, 2018 | SearchCRM/TechTargetPega Infinity upgrades include marketing AI tools, blockchain support Pega Infinity incorporates low-code appdev, blockchain and AI to optimize marketing campaigns. Jun 4, 2018 | Enterprise TimesPega Infinity to drive breakthrough Customer Experience Pega launches Pega Infinity, Pega Blockchain Innovation Kit and Self-Optimizing Campaigns. Jun 4, 2018 | DMNPega: From CRM to Infinity Pega's Don Schuerman and Kerim Akgonul highlight PegaWorld news and evolution to Infinity. Dec 5, 2017 | Insurance Innovation ReporterPega Deployment Manager’s No-Code approach speeds application deployment Pega announces Pega Deployment Manager feature to help businesses jumpstart DevOps. Oct 12, 2017 | Insurance Innovation ReporterPega adds Facial Recognition to KYC and Client Lifecycle Management Facial recognition technology enables secure, legal, fast verification of customer identity. Jul 31, 2017 | CIOA look back at last year's CIO50: #1 Mark Gay, ME ME Bank CIO Mark Gay discusses digital transformation and implementing Pega Platform. Mar 1, 2017 | ForbesPegasystems software robots help banks onboard iInstitutional customers Learn how Pega uses power of robotic automation to improve banks' onboarding processes. Feb 21, 2017 | ITBriefPegasystems' robotic automation drives rapid return in Banks Pega Robotic Automation enables banks to reduce operational costs and speed onboarding. Mar 9, 2016 | Engage CustomerLegac systems preventing Financial Services retailers from embracing personalisation Nearly a quarter of global financial services organisations are falling behind competitors becasue of legacy systems.