Newsroom News Press Releases Media Coverage Media Coverage Newsworthy is an understatement. Our industry-leading solutions help the world's largest companies build applications engineered for the future. Nov 11, 2019 | Which-50Which-50 Awards: HSBC – The Best In Analytics Innovation Read more Nov 6, 2019 | Which-50Which-50 Awards: The Commonwealth Bank Of Australia — Best In Customer Service Innovation Read more Nov 4, 2019 | RT InsightsPegasystems Enables Business Users to Apply AI in Real Time Read more Share this page Facebook Twitter LinkedIn Email Copy share link Copied! Manufacturing Financial Services Agile Decision Management Analytics (Clear filters) Search Submit Date 2019 2018 2017 2016 Industry Communications Service Providers Cross-Industry Financial Services Government Healthcare Insurance Manufacturing Utilities Topic Artificial Intelligence Customer Experience Customer Service CRM Digital Transformation PegaWorld Robotic Automation Analytics Application Development Decision Management Pega Platform Operational Excellence Sales Automation Agile Case Management BPM Cloud Marketing Automation Jun 14, 2019 | iTWirePega central to CBA customer conversations Pega client Commonwealth Bank of Australia shares how Pega drives their customer conversations Jun 13, 2019 | iTWireHSBC revamps marketing efforts with Pega At PegaWorld, HSBC Australia explains how they use Pega’s omnichannel messaging to build relationships with their customers Jun 12, 2019 | itnewsNAB marches bots into mortgages, cheques National Australia Bank shares how Pega bots are improving workflows and customer service May 3, 2019 | Automobil IndustrieDigitalisierung in der Autoindustrie: Daten nutzen Pega's Thomas Richter explains how the auto industry needs to digitize and use the customer data they have. Apr 24, 2019 | BAI Banking StrategiesThe end of code, the beginning of bank future proofing Reetu Kholsa explains how CLM, KYC, AI, and no-code will help banks future proof their businesses. Mar 29, 2019 | ZDNetAI improves CommBank's customer engagement up to 400 percent Pega client CBA explains how its Customer Engagement Engine quickly analyzes 200 billion data points so agents can provide better customer experiences. Mar 21, 2019 | IT NewsNAB sets software bots loose on its email avalanche National Australia Bank uses Pega Intelligent Virtual Assistant to reduce email avalanche and improve customer experience. Nov 28, 2018 | BAI Banking StrategiesThe three best ways to deliver a value-driven digital transformation Christine Parker explains how financial institutions can deliver fully digital, connected experiences. Nov 22, 2018 | AV FinanceKunden wollen persönliche Daten nur ungern mit Unternehmen teilen Harald Esch comments on Pega survey findings that say customers are still hesitant to share personal information. Oct 22, 2018 | Enterprise TimesPegasystems calls on banks to do more with low code Reetu Khosla comments on how banks can best use no-code/low-code environments to future-proof KYC. Oct 18, 2018 | FinextraBanks Need to Go Low to Crack Rapid Delivery and Innovation of Onboarding KYC Apps & RegTech Reetu Khosla explains how the banking industry can utilize zero-code or low-code tools in order to drive faster innovation. Jun 5, 2018 | ComputablePegaWorld: Pega Infinity launched! Alan Trefler presents Pega Infinity at PegaWorld 2018. Jun 4, 2018 | SearchCRM/TechTargetPega Infinity upgrades include marketing AI tools, blockchain support Pega Infinity incorporates low-code appdev, blockchain and AI to optimize marketing campaigns. Jun 4, 2018 | Enterprise TimesPega Infinity to drive breakthrough Customer Experience Pega launches Pega Infinity, Pega Blockchain Innovation Kit and Self-Optimizing Campaigns. Jun 4, 2018 | DMNPega: From CRM to Infinity Pega's Don Schuerman and Kerim Akgonul highlight PegaWorld news and evolution to Infinity. Oct 31, 2017 | iTNewsCBA plugs ATM fleet into customer service 'brain' CommBank of Australia leverages Pega for single decisioning engine for customer interaction. Jul 31, 2017 | CIOA look back at last year's CIO50: #1 Mark Gay, ME ME Bank CIO Mark Gay discusses digital transformation and implementing Pega Platform. Jun 8, 2016 | iTWireAccenture decides and deploys Pega’s rapid decisioning suite to accelerate client revenue growth Accenture is using Pega’s Rapid Decisioning Suite to increase products sold per customer.