Newsroom News Press Releases Media Coverage Media Coverage Newsworthy is an understatement. Our industry-leading solutions help the world's largest companies build applications engineered for the future. Nov 11, 2019 | Which-50Which-50 Awards: HSBC – The Best In Analytics Innovation Read more Nov 6, 2019 | Which-50Which-50 Awards: The Commonwealth Bank Of Australia — Best In Customer Service Innovation Read more Nov 4, 2019 | RT InsightsPegasystems Enables Business Users to Apply AI in Real Time Read more Share this page Facebook Twitter LinkedIn Email Copy share link Copied! 2019 Financial Services Artificial Intelligence (Clear filters) Search Submit Date 2019 2018 2017 Industry Communications Service Providers Cross-Industry Financial Services Government Healthcare Insurance Manufacturing Transportation, Freight, Logistics Topic Digital Transformation Artificial Intelligence Customer Experience PegaWorld Application Development Customer Service Robotic Automation Case Management Decision Management Agile Analytics CRM Pega Platform Oct 3, 2019 | FinextraAI, Open Banking and Client Lifecycle Management – Differentiation Opportunities Abound Pega partnered with Finextra to survey senior business and technology managers on the impact of AI and open banking on their strategies for onboarding, KYC , and client lifecycle management Sep 23, 2019 | CEO MagazineWhat open banking really means for business leaders Pega’s Michael Evans explains how data sharing will transform our understanding of personalized customer engagement and how businesses can unlock data’s true potential with open banking Aug 21, 2019 | itnewsPega CEO Alan Trefler back in Australia for talks with NAB Pega client National Australia Bank explains how they are improving operational excellence with Pega Jul 19, 2019 | Information AgeAI is saving telcos money but at the expense of customer service Pega’s Mark Jackson explains that while artificial intelligence may be saving telecommunications providers money, the real cost is to the customer experience Jun 17, 2019 | Which-50The AI Behind CommBank’s New Digital Push Pega client CBA shares how Pega is helping them create exceptional customer experiences through its digital transformation Jun 12, 2019 | itnewsNAB marches bots into mortgages, cheques National Australia Bank shares how Pega bots are improving workflows and customer service Jun 11, 2019 | itnewsOptus rethinks how telco customer problems get solved Pega client Optus shares insights from building a universal workflow at PegaWorld Jun 5, 2019 | iTWirePegasystems adds AI options to Customer decision hub At PegaWorld, Dr. Rob Walker comments on new Pega Real-Time AI Connector capabilities. Apr 24, 2019 | BAI Banking StrategiesThe end of code, the beginning of bank future proofing Reetu Kholsa explains how CLM, KYC, AI, and no-code will help banks future proof their businesses. Mar 29, 2019 | ZDNetAI improves CommBank's customer engagement up to 400 percent Pega client CBA explains how its Customer Engagement Engine quickly analyzes 200 billion data points so agents can provide better customer experiences. Mar 21, 2019 | IT NewsNAB sets software bots loose on its email avalanche National Australia Bank uses Pega Intelligent Virtual Assistant to reduce email avalanche and improve customer experience. Jan 7, 2019 | The Financial BrandTop 10 Retail Banking Trends and Predictions For 2019 Scott Andrick predicts future retail banking focus on customer engagement through digital transformation and AI.