Media Coverage

Newsworthy is an understatement. Our industry-leading solutions help the world's largest companies build applications engineered for the future.

| Which-50

Which-50 Awards: The Commonwealth Bank Of Australia — Best In Customer Service Innovation

| RT Insights

Pegasystems Enables Business Users to Apply AI in Real Time

| The CEO Show

Radio: Alan Trefler, Founder & CEO of Pegasystems

| Mybusiness

Pega’s Michael Evans comments on recent Pega survey findings and warns that companies either need to prioritize their customer service or risk being left behind

| Technology Decisions

Pega's recent global survey finds consumers are still skeptical of AI, so companies need to overcome negative perceptions of AI and focus on improving their customer service

| CMS Wire

Pega’s Jeff Nicholson describes how poor service impacts both businesses and consumers, and suggests how friction can be avoided

| Forbes

Pega’s Georges Anidjar comments on recent Pega research findings that say most consumers are not happy with customer service

| CustomerThink

At PegaWorld, Shep Hyken discussed five ways to eliminate friction in customer experiences

| ITBusinessEdge

Pega named as the best solution for overall digital business transformation

| Der Bank Blog

Recent Pega study finds German consumers are frustrated with customer service while businesses disagree

| Which-50

Pega client CBA shares how Pega is helping them create exceptional customer experiences through its digital transformation

| iTWire

Pega client Commonwealth Bank of Australia shares how Pega drives their customer conversations

| itnews

National Australia Bank shares how Pega bots are improving workflows and customer service

| Destination CRM

Pega’s Don Schuerman explains how combining RPA and BPM for true transformation creates better customer experiences

| Forbes

Pega’s Jeff Nicholson discusses where friction exists in customer and employee experiences

| Nieuws.Social

Recent Pega study finds customers are unimpressed with customer service

| Destination CRM

Dr. Rob Walker introduces the new Customer Empathy Advisor and AI Connectors, bringing more empathy to AI technology.

| Enterprise Times

Pega’s Kerim Akgonul explains new messaging capabilities for Pega Customer Service, as well as where the customer service industry is headed.

| Forbes

Alan Trefler discusses the significance of empathy in technology industry leaders

| Comarketing News

Pega study finds companies are disconnected from customers and overestimate their quality of customer service

| Manage It

Pega research finds German consumers disagree with companies over the success of their customer service

| Relation Client Mag

Pega study finds a considerable gap between the views of executives and customers on customer service quality

| One to One

Recent Pega study finds consumers don’t believe customer service agents know enough about them

| IT Daily

Pega research provides insights into companies’ customer service challenges

| Finanzwelt

Pega’s Kay Knoche comments on recent Pega research findings

| TechTarget

Pega's recent acquisition of In The Chat to improve customer service capabilities.

| Marketing Tribune

Pega research finds that organizations don’t meet customers’ expectations of service

| Customer First

Recent Pega research shows the divide between customers’ and companies’ perspectives of service experiences