Newsroom News Press Releases Media Coverage Media Coverage Newsworthy is an understatement. Our industry-leading solutions help the world's largest companies build applications engineered for the future. Jun 27, 2019 | Adrian Swinscoe Becoming more empathetic can be hard. Pega’s new AI-powered Customer Empathy Advisor aims to help – Interview with Rob Walker of Pega Read more Jun 25, 2019 | Forbes Customer Service Negligence: It's Time for Change! Read more Jun 20, 2019 | Adrian Swinscoe The good, the bad and the ugly of customer service – Interview with Tom Libretto of Pega Read more Share this page Facebook Twitter LinkedIn Email Copy share link Copied! 2019 Utilities Financial Services (Clear filters) Search Submit Date 2019 2018 2017 2016 Industry Communications Service Providers Cross-Industry Financial Services Government Healthcare Insurance Manufacturing & High Technology Utilities Topic Artificial Intelligence Customer Experience Digital Transformation PegaWorld Customer Service Decision Management Application Development Case Management Robotic Automation Agile Analytics Cloud Pega Platform Jul 9, 2019 | CustomerThink Deutsche Telekom, Digital Credit Union and Telenet reveal their digital transformation secrets Pega clients discuss the driving force behind their digital transformations and key factors for success Jun 17, 2019 | Which-50 The AI Behind CommBank’s New Digital Push Pega client CBA shares how Pega is helping them create exceptional customer experiences through its digital transformation Jun 14, 2019 | iTWire Pega central to CBA customer conversations Pega client Commonwealth Bank of Australia shares how Pega drives their customer conversations Jun 13, 2019 | iTWire HSBC revamps marketing efforts with Pega At PegaWorld, HSBC Australia explains how they use Pega’s omnichannel messaging to build relationships with their customers Jun 12, 2019 | itnews NAB marches bots into mortgages, cheques National Australia Bank shares how Pega bots are improving workflows and customer service Jun 5, 2019 | iTWire Pegasystems adds AI options to Customer decision hub At PegaWorld, Dr. Rob Walker comments on new Pega Real-Time AI Connector capabilities. Apr 24, 2019 | BAI Banking Strategies The end of code, the beginning of bank future proofing Reetu Kholsa explains how CLM, KYC, AI, and no-code will help banks future proof their businesses. Mar 29, 2019 | ZDNet AI improves CommBank's customer engagement up to 400 percent Pega client CBA explains how its Customer Engagement Engine quickly analyzes 200 billion data points so agents can provide better customer experiences. Mar 22, 2019 | Computer Weekly How Centrica used GDPR and Pegasystems to reward loyal customers The story of how Pega worked with Centrica to use GDPR to reward customer loyalty. Mar 21, 2019 | IT News NAB sets software bots loose on its email avalanche National Australia Bank uses Pega Intelligent Virtual Assistant to reduce email avalanche and improve customer experience. Jan 7, 2019 | The Financial Brand Top 10 Retail Banking Trends and Predictions For 2019 Scott Andrick predicts future retail banking focus on customer engagement through digital transformation and AI.