Newsroom News Press Releases Media Coverage Media Coverage Newsworthy is an understatement. Our industry-leading solutions help the world's largest companies build applications engineered for the future. Nov 6, 2019 | Which-50Which-50 Awards: The Commonwealth Bank Of Australia — Best In Customer Service Innovation Read more Nov 4, 2019 | RT InsightsPegasystems Enables Business Users to Apply AI in Real Time Read more Oct 22, 2019 | The CEO ShowRadio: Alan Trefler, Founder & CEO of Pegasystems Read more Share this page Facebook Twitter LinkedIn Email Copy share link Copied! 2018 Internet of Things Decision Management (Clear filters) Search Submit Date 2019 2018 2017 2016 Industry Cross-Industry Topic Artificial Intelligence Customer Experience CRM PegaWorld Customer Service Digital Transformation Robotic Automation Marketing Automation Pega Platform Analytics Application Development Agile Cloud BPM Operational Excellence Sales Automation Decision Management Internet of Things Case Management Mobile UX & Design Dec 11, 2018 | RaconteurHow data analytics could transform your business John Everhard comments on how Analytics and AI will guide future business decisions while people will add the human touch, eventually evolving into a seamless partnership. Nov 12, 2018 | Customer FirstEen 1-op-1 aanpak van klantwaarde vraagt om verandering Peter Woods discusses the benefits to 1-to-1 customer decisioning. Jul 12, 2018 | ForbesThree Areas Where Some Contact Centers May Be Overlooking Their GDPR Obligations Are businesses overlooking their GDPR obligations? Jun 28, 2018 | Information AgeBusiness IoT “growing faster than one would think” Pega's Setrag Khoshafian says the IoT is on the rise. Jun 12, 2018 | DMNOne on One: Rethinking CRM as Customer Engagement with Tom Libretto In this podcast, Pega CMO Tom Libretto discusses the evolution of CRM onsite at PegaWorld 2018. Jun 11, 2018 | KlantcontactNext Best Action maakt plaats voor next best moment Why the next best action is making way for the next best moment. Jun 6, 2018 | DMNPega Diary: We're selling change Pega's Jeff Nicholson, Vince Jeffs, and Matt Nolan discuss Pega's model, state of the industry. Jun 4, 2018 | Dagens analysDigital transformation is about creating an optimal customer experience PegaWorld 2018 keynotes demonstrate how to unify digital transformation and customer experience.