Newsroom News Press Releases Media Coverage Media Coverage Newsworthy is an understatement. Our industry-leading solutions help the world's largest companies build applications engineered for the future. Jul 26, 2019 | Tech TargetConsider these 12 RPA software vendors for deploymentunum Read more Jul 17, 2019 | Technology DecisionsNZ plans one-stop digital service for businesses Read more Jul 17, 2019 | CMS WireCustomer Service Friction: A Double-Edged Sword Read more Share this page Facebook Twitter LinkedIn Email Copy share link Copied! 2018 Financial Services Customer Experience (Clear filters) Search Submit Date 2019 2018 2017 Industry Communications Service Providers Cross-Industry Financial Services Healthcare Insurance Topic Artificial Intelligence Digital Transformation Customer Experience PegaWorld Analytics CRM Robotic Automation Customer Service Pega Platform Application Development Operational Excellence Sales Automation BPM Cloud Marketing Automation Agile Nov 27, 2018 | Breaking BanksRegTech Goes AI In this podcast, Reetu Khosla talks about RegTech and the scope of AI development. Nov 26, 2018 | BAI Banking StrategiesTurning on omnichannel: Why banks need to think beyond silos Christine Parker weighs in on how banks can offer omnichannel for optimal customer experiences. Nov 22, 2018 | AV FinanceKunden wollen persönliche Daten nur ungern mit Unternehmen teilen Harald Esch comments on Pega survey findings that say customers are still hesitant to share personal information. Nov 19, 2018 | IT FinanzmagazinPega-Studie: Kunden zurückhaltend bei automatisierten Services und Herausgabe ihrer Daten Pega study finds German consumers are reluctant to share personal data and still prefer human interaction. Jun 6, 2018 | Which-50We only use AI in Customer Service when it’s helpful, says CommBank Exec Commonwealth Bank of Australia shares its Pega success story at PegaWorld. Jun 5, 2018 | ComputablePegaWorld: Pega Infinity launched! Alan Trefler presents Pega Infinity at PegaWorld 2018. Jun 4, 2018 | SearchCRM/TechTargetPega Infinity upgrades include marketing AI tools, blockchain support Pega Infinity incorporates low-code appdev, blockchain and AI to optimize marketing campaigns. Jun 4, 2018 | Enterprise TimesPega Infinity to drive breakthrough Customer Experience Pega launches Pega Infinity, Pega Blockchain Innovation Kit and Self-Optimizing Campaigns. Jun 4, 2018 | DMNPega: From CRM to Infinity Pega's Don Schuerman and Kerim Akgonul highlight PegaWorld news and evolution to Infinity.