Newsroom News Press Releases Media Coverage Media Coverage Newsworthy is an understatement. Our industry-leading solutions help the world's largest companies build applications engineered for the future. Jun 27, 2019 | Adrian Swinscoe Becoming more empathetic can be hard. Pega’s new AI-powered Customer Empathy Advisor aims to help – Interview with Rob Walker of Pega Read more Jun 25, 2019 | Forbes Customer Service Negligence: It's Time for Change! Read more Jun 20, 2019 | Adrian Swinscoe The good, the bad and the ugly of customer service – Interview with Tom Libretto of Pega Read more Share this page Facebook Twitter LinkedIn Email Copy share link Copied! 2017 Financial Services (Clear filters) Search Submit Date 2019 2018 2017 2016 Industry Communications Service Providers Cross-Industry Financial Services Government Healthcare Insurance Manufacturing & High Technology Topic Artificial Intelligence CRM Customer Experience Customer Service Robotic Automation Sales Automation Agile Decision Management Operational Excellence Dec 14, 2017 | PYMNTS Corporates headed for GDPR wakeup call Pega's Jeff Nicholson discusses upcoming GDPR as "sleeping giant" for businesses. Nov 9, 2017 | BAI Banking Strategies Artificial intelligence, genuine smart selling: How to leverage AI in commercial and corporate banking Pega's Ron Wellman examines the role for AI in commercial banking. Oct 31, 2017 | iTNews CBA plugs ATM fleet into customer service 'brain' CommBank of Australia leverages Pega for single decisioning engine for customer interaction. Oct 11, 2017 | ABA Bank Marketing Customer-centric sales in Banking Pega's Ron Wellman explains the importance of customer-centric sales in commercial banking. Sep 4, 2017 | The Financial Brand Banking desperately needs a relationship-based selling strategy A Pega survey reveals why it's imperative that banks implement relationship-based selling. Jul 31, 2017 | CIO A look back at last year's CIO50: #1 Mark Gay, ME ME Bank CIO Mark Gay discusses digital transformation and implementing Pega Platform. Apr 10, 2017 | Global Banking & Finance New Research reveals deep consumer confusion about Artificial Intelligence Less than a third of Brits are comfortable with businesses using AI to interact with them. Mar 22, 2017 | ZDNet Pegasystems helping CommBank, Sprint leverage AI for customer retention Pega's Don Schuerman shares pragmatic AI success with clients CommBank and Sprint. Mar 2, 2017 | PYMNTS Pegasystems eyes RegTech shortcomings Pega uses robotics to empower banks with more streamlined processes and customer centricity. Mar 1, 2017 | Forbes Pegasystems software robots help banks onboard iInstitutional customers Learn how Pega uses power of robotic automation to improve banks' onboarding processes. Feb 28, 2017 | DataInformed How to steer clear of blockchain disaster Pega's Graham Lloyd explores how financial institutions can prepare for impending change. Feb 21, 2017 | ITBrief Pegasystems' robotic automation drives rapid return in Banks Pega Robotic Automation enables banks to reduce operational costs and speed onboarding. Feb 15, 2017 | Finextra Pega automates KYC and client onboarding Pega CLM and Pega KYC now enable banks to leverage robotic automation to speed onboarding.