Media Coverage

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| Tech Target

Consider these 12 RPA software vendors for deploymentunum

| Technology Decisions

NZ plans one-stop digital service for businesses

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| CMS Wire

Customer Service Friction: A Double-Edged Sword

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| My Customer

If you were to draw a customer engagement journey on a piece of paper, what would it look like? Would it be a straight line, with pre-determined touchpoints and regular intervals?
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| Customer Talk

British Gas is using a central decisioning hub to improve customer experiences.
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| Contact Centre News

British Gas is working with Pega to implement a centralized decision hub.
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| FSTech

New study finds that legacy systems are getting in the way of progress.
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| IOT Global Network

Setrag Khoshafian explains the true impact of digitisation.