Newsroom News Press Releases Media Coverage Media Coverage Newsworthy is an understatement. Our industry-leading solutions help the world's largest companies build applications engineered for the future. Jul 26, 2019 | Tech TargetConsider these 12 RPA software vendors for deploymentunum Read more Jul 17, 2019 | Technology DecisionsNZ plans one-stop digital service for businesses Read more Jul 17, 2019 | CMS WireCustomer Service Friction: A Double-Edged Sword Read more Share this page Facebook Twitter LinkedIn Email Copy share link Copied! 2016 Decision Management (Clear filters) Search Submit Date 2019 2018 2017 2016 Industry Cross-Industry Utilities Topic CRM Customer Service PegaWorld Marketing Automation Analytics BPM Pega Platform Operational Excellence Decision Management Cloud Mobile Case Management Sales Automation Internet of Things Aug 31, 2016 | My CustomerHow to become a customer journey pinball wizard If you were to draw a customer engagement journey on a piece of paper, what would it look like? Would it be a straight line, with pre-determined touchpoints and regular intervals? Jun 10, 2016 | Customer TalkBritish Gas zet volgende stap in next generation decisioning British Gas is using a central decisioning hub to improve customer experiences. Jun 7, 2016 | Contact Centre NewsBritish Gas invests in Pega Marketing for Next Generation Decisioning British Gas is working with Pega to implement a centralized decision hub. Mar 1, 2016 | FSTechFS legacy systems ‘hampering personalisation’ New study finds that legacy systems are getting in the way of progress. Feb 17, 2016 | IOT Global NetworkWork Automation – the impact of IoT and Robotics Setrag Khoshafian explains the true impact of digitisation.