Newsroom News Press Releases Media Coverage Media Coverage Newsworthy is an understatement. Our industry-leading solutions help the world's largest companies build applications engineered for the future. Oct 2, 2019 | ForbesPegasystems CEO Alan Trefler Shares How A Childhood Job Of Restoring Antiques Helped Him Become A Billionaire Read more Sep 23, 2019 | CEO MagazineWhat open banking really means for business leaders Read more Sep 19, 2019 | BAI Banking StrategiesCustomer experience meets your excellence: How to edge out the competition Read more Share this page Facebook Twitter LinkedIn Email Copy share link Copied! 2016 Case Management Decision Management (Clear filters) Search Submit Date 2019 2018 2017 2016 Industry Consumer Services Cross-Industry Government Topic CRM Customer Service PegaWorld Marketing Automation Analytics BPM Pega Platform Operational Excellence Decision Management Cloud Mobile Case Management Sales Automation Internet of Things Aug 31, 2016 | My CustomerHow to become a customer journey pinball wizard If you were to draw a customer engagement journey on a piece of paper, what would it look like? Would it be a straight line, with pre-determined touchpoints and regular intervals? Jun 10, 2016 | Customer TalkBritish Gas zet volgende stap in next generation decisioning British Gas is using a central decisioning hub to improve customer experiences. Jun 7, 2016 | Contact Centre NewsBritish Gas invests in Pega Marketing for Next Generation Decisioning British Gas is working with Pega to implement a centralized decision hub. May 12, 2016 | Route FiftyNew Jersey courts IT team preps for the state’s landmark bail reforms Learn how the New Jersey Courts are using Pega to prepare for statewide bail reform. Apr 20, 2016 | Government Computer NewsConsolidated platform speeds criminal justice How the New Jersey Courts are implementing Pega to accelerate criminal justice reform efforts. Mar 1, 2016 | FSTechFS legacy systems ‘hampering personalisation’ New study finds that legacy systems are getting in the way of progress. Feb 17, 2016 | IOT Global NetworkWork Automation – the impact of IoT and Robotics Setrag Khoshafian explains the true impact of digitisation.