Media Coverage

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| Adrian Swinscoe

Becoming more empathetic can be hard. Pega’s new AI-powered Customer Empathy Advisor aims to help – Interview with Rob Walker of Pega

| Forbes

Customer Service Negligence: It's Time for Change!

| Adrian Swinscoe

The good, the bad and the ugly of customer service – Interview with Tom Libretto of Pega

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| Australian Marketer

Pega’s Rob Walker shows how Pega is using paid media to increase personalization.
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| Marketing Mag

Pega’s Rob Walker discusses how Pega incorporates real-time thinking across the platform.
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| Banking Technology

Pegasystems acquires OpenSpan
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| Financial IT

Pega acquires Robotic Automation company OpenSpan
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| Le Mag.IT

L’éditeur développe une plateforme de développement d’applications adossée à des outils de BPM, Case Management et de services de données.
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| TechTarget

Setrag Khoshafian explains why big data analytics are becoming important elements of BPM
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| CIO Review

Pega's Setrag Khoshafian explains the need for digital transformation and how WMS fits in.
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| Forbes

Alan Trefler discusses the changing customer service industry and how businesses need to respond.
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| TechTarget

Pega's Setrag Khoshafian explains how BPM plays a role in IoT requirements testing.
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| IOT Global Network

Setrag Khoshafian explains the true impact of digitisation.
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| Information Age

How BPM can help to orchestrate the service-led IoT economy.
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| bpm.com

BPM thought leaders share views on 2016 trends, including Pega's Setrag Khoshafian