Newsroom News Press Releases Media Coverage Media Coverage Newsworthy is an understatement. Our industry-leading solutions help the world's largest companies build applications engineered for the future. Sep 2, 2019 | Information AgeA guide to artificial intelligence in enterprise: Is it right for your business? Read more Aug 29, 2019 | ForbesDemocratizing Software For The Greater Good Read more Aug 21, 2019 | itnewsPega CEO Alan Trefler back in Australia for talks with NAB Read more Share this page Facebook Twitter LinkedIn Email Copy share link Copied! 2016 Decision Management Pega Platform (Clear filters) Search Submit Date 2019 2018 2017 2016 Industry Cross-Industry Financial Services Government Insurance Other Industry Utilities Topic CRM Customer Service PegaWorld Marketing Automation Analytics BPM Pega Platform Operational Excellence Decision Management Cloud Mobile Case Management Sales Automation Internet of Things Aug 31, 2016 | My CustomerHow to become a customer journey pinball wizard If you were to draw a customer engagement journey on a piece of paper, what would it look like? Would it be a straight line, with pre-determined touchpoints and regular intervals? Jun 10, 2016 | Customer TalkBritish Gas zet volgende stap in next generation decisioning British Gas is using a central decisioning hub to improve customer experiences. Jun 8, 2016 | Enterprise IrregularsAmerican Express digital transformation at Pegaworld 2016 American Express uses Pega 7 case management to improve the efficiency of their business. Jun 7, 2016 | Contact Centre NewsBritish Gas invests in Pega Marketing for Next Generation Decisioning British Gas is working with Pega to implement a centralized decision hub. Jun 6, 2016 | CRM ForumAllianz Deutschland setzt bei ihrem digitalen Umbau auf Pega. Pega CEO Alan Trefler discusses how Allianz’s long term projects can be realized with Pega 7. May 17, 2016 | Customerfirst!Transavia En Pegasystems Zoeken Het Hogerop Transavia chose Pega 7 to build customer loyalty. May 12, 2016 | EmerceTransavia Met Pegasystems Startklaar Voor Het Digitale Verschil Transavia chooses Pega to improve customer loyalty. May 12, 2016 | Transport onlineTransavia Met Pegasystems Startklaar Voor Het Digitale Verschil Transavia uses Pega 7 platform to provide outstanding customer service. Apr 20, 2016 | Government Computer NewsConsolidated platform speeds criminal justice How the New Jersey Courts are implementing Pega to accelerate criminal justice reform efforts. Mar 23, 2016 | IT NewsUnisys to deliver Australia's new border clearance platform Unisys chooses Pega to help Australia process border clearance. Mar 1, 2016 | FSTechFS legacy systems ‘hampering personalisation’ New study finds that legacy systems are getting in the way of progress. Feb 17, 2016 | ComputablePegasystems komt met Field Service CRM Pega launches Field Service to better the service of field staff by streamlining operations. Feb 17, 2016 | IOT Global NetworkWork Automation – the impact of IoT and Robotics Setrag Khoshafian explains the true impact of digitisation. Feb 11, 2016 | EmercePega Field Service CRM-applicatie voor de optimalisering van de customer experience op locatie Pega launches Pega Field Service to maximize the efficiency of field staff.