Media Coverage

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| Diginomica

Pegasystems is practicing inclusion and diversity, not diversity and inclusion

| Information Age

A guide to artificial intelligence in enterprise: Is it right for your business?

| Forbes

Democratizing Software For The Greater Good

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| Martech Advisor

In this byline by Pega's Don Schuerman, marketers learn how to integrate AI.
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| The Independent

Pega's Tony Tarquini explains the value of building customer relationships for insurers.
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| Computable

Peter Woods explains how healthcare providers can keep their fingers on the pulse.
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| My Customer

If you were to draw a customer engagement journey on a piece of paper, what would it look like? Would it be a straight line, with pre-determined touchpoints and regular intervals?
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| WebMarketing&Com

Georges Anadjar explains how to remain in control of the customer journey.
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| Forbes

Talk Talk in the UK are using analytics to make ‘Next Best Action’ recommendations to customers.
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| Customer Talk

British Gas is using a central decisioning hub to improve customer experiences.
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| iTWire

Accenture is using Pega’s Rapid Decisioning Suite to increase products sold per customer.
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| Contact Centre News

British Gas is working with Pega to implement a centralized decision hub.
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| InformationWeek

Pega's Vince Jeff advocates taking a flexible approach to analytics.
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| BI Platform

Pega acquires OpenSpan, marking the first time that real-time combines with workforce analytics.
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| Express Computer

Pega acquires RPA company OpenSpan to enhance Pega’s CRM application and BPM platform.
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| Ciol

Pega acquires OpenSpan to automate repetitive and time consuming tasks for CSRs.
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| ARN

Pega acquires RPA company OpenSpan to unify case management with robotics.
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| TechTarget

Setrag Khoshafian explains why big data analytics are becoming important elements of BPM
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| FSTech

New study finds that legacy systems are getting in the way of progress.
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| IOT Global Network

Setrag Khoshafian explains the true impact of digitisation.