Newsroom News Press Releases Media Coverage Media Coverage Newsworthy is an understatement. Our industry-leading solutions help the world's largest companies build applications engineered for the future. Sep 10, 2019 | DiginomicaPegasystems is practicing inclusion and diversity, not diversity and inclusion Read more Sep 2, 2019 | Information AgeA guide to artificial intelligence in enterprise: Is it right for your business? Read more Aug 29, 2019 | ForbesDemocratizing Software For The Greater Good Read more Share this page Facebook Twitter LinkedIn Email Copy share link Copied! 2016 Decision Management Analytics (Clear filters) Search Submit Date 2019 2018 2017 2016 Industry Communications Service Providers Cross-Industry Financial Services Healthcare Insurance Utilities Topic CRM Customer Service PegaWorld Marketing Automation Analytics BPM Pega Platform Operational Excellence Decision Management Cloud Mobile Case Management Sales Automation Internet of Things Dec 28, 2016 | Martech AdvisorHow marketers can prepare for the new wave of Artificial Intelligence In this byline by Pega's Don Schuerman, marketers learn how to integrate AI. Nov 9, 2016 | The IndependentHow much snooping is too much? Pega's Tony Tarquini explains the value of building customer relationships for insurers. Oct 5, 2016 | ComputableZorgaanbieder houdt de vinger aan de pols Peter Woods explains how healthcare providers can keep their fingers on the pulse. Aug 31, 2016 | My CustomerHow to become a customer journey pinball wizard If you were to draw a customer engagement journey on a piece of paper, what would it look like? Would it be a straight line, with pre-determined touchpoints and regular intervals? Jul 18, 2016 | WebMarketing&ComLe parcours client ou comment passer maître dans le maniement du flipper Georges Anadjar explains how to remain in control of the customer journey. Jul 13, 2016 | ForbesCan we stop talking about big data and start talking about business and customer outcomes? Talk Talk in the UK are using analytics to make ‘Next Best Action’ recommendations to customers. Jun 10, 2016 | Customer TalkBritish Gas zet volgende stap in next generation decisioning British Gas is using a central decisioning hub to improve customer experiences. Jun 8, 2016 | iTWireAccenture decides and deploys Pega’s rapid decisioning suite to accelerate client revenue growth Accenture is using Pega’s Rapid Decisioning Suite to increase products sold per customer. Jun 7, 2016 | Contact Centre NewsBritish Gas invests in Pega Marketing for Next Generation Decisioning British Gas is working with Pega to implement a centralized decision hub. Apr 26, 2016 | InformationWeekAgile analytics: 11 ways to get there Pega's Vince Jeff advocates taking a flexible approach to analytics. Apr 13, 2016 | BI PlatformPegasystems neemt Robotic Automation Softwareleverancier OpenSpan over Pega acquires OpenSpan, marking the first time that real-time combines with workforce analytics. Apr 13, 2016 | Express ComputerPegasystems acquires Robotic Automation software provider OpenSpan Pega acquires RPA company OpenSpan to enhance Pega’s CRM application and BPM platform. Apr 13, 2016 | CiolPegasystems acquires Robotic Automation co. OpenSpan Pega acquires OpenSpan to automate repetitive and time consuming tasks for CSRs. Apr 13, 2016 | ARNPegasystems acquires OpenSpan Pega acquires RPA company OpenSpan to unify case management with robotics. Mar 18, 2016 | TechTargetBPM tools now used for complex event processing architecture Setrag Khoshafian explains why big data analytics are becoming important elements of BPM Mar 1, 2016 | FSTechFS legacy systems ‘hampering personalisation’ New study finds that legacy systems are getting in the way of progress. Feb 17, 2016 | IOT Global NetworkWork Automation – the impact of IoT and Robotics Setrag Khoshafian explains the true impact of digitisation.