Newsroom News Press Releases Media Coverage Media Coverage Newsworthy is an understatement. Our industry-leading solutions help the world's largest companies build applications engineered for the future. Sep 2, 2019 | Information AgeA guide to artificial intelligence in enterprise: Is it right for your business? Read more Aug 29, 2019 | ForbesDemocratizing Software For The Greater Good Read more Aug 21, 2019 | itnewsPega CEO Alan Trefler back in Australia for talks with NAB Read more Share this page Facebook Twitter LinkedIn Email Copy share link Copied! 2016 Utilities Communications Service Providers (Clear filters) Search Submit Date 2019 2018 2017 2016 Industry Communications Service Providers Cross-Industry Financial Services Government Healthcare Insurance Manufacturing Other Industry Utilities Topic CRM Customer Service PegaWorld Marketing Automation Analytics Decision Management Dec 19, 2016 | RCR WirelessCustomer Experience and profitability are no longer a zero-sum game Pega's Steve Rudolph explains how telcom operators need to evolve their customer experience. Sep 26, 2016 | European CommunicationsOpinion: Telcos must embrace the new automated age of Customer Service A recent survey Pega undertook with Cognizant and Marketforce found that 76 percent of IT professionals suggested smartphone virtual assistants such as Siri, are making customers more willing to... Jul 13, 2016 | ForbesCan we stop talking about big data and start talking about business and customer outcomes? Talk Talk in the UK are using analytics to make ‘Next Best Action’ recommendations to customers. Jun 14, 2016 | 1to1 MediaNext Best Action: It's not always about making the next sale British Gas is using Pega for a more personalized approach to connect with customers. Jun 10, 2016 | RCR WirelessDigital transformation may appear to be a daunting task for telecom operators, but pieces are in place to ease the transition How telecom operators can tackle digital transformation, with tips from Pega's Steve Rudolph Jun 7, 2016 | Contact Centre NewsBritish Gas invests in Pega Marketing for Next Generation Decisioning British Gas is working with Pega to implement a centralized decision hub. Jun 7, 2016 | DiginomicaTalkTalk hopes to turn around poor service reputation with a ‘Consumer Revolution’ British phone company TalkTalk is working with Pega to improve its customer service. Apr 1, 2016 | MyCustomerHow did we get it so wrong? Customer service vision versus the reality My Customer examines the disconnect between service providers and customers. Feb 2, 2016 | TelecomEngineThe future of mobile is all about the customer Pega's Steve Rudolph explains why the future of mobile is all about the customer. Jan 28, 2016 | Le Mag.ITPegasystems réaffirme son positionnement de "CRM de 3e génération" <p>A l’occasion du CRM Evolved à Paris, Pegasystems a voulu démontrer comment sa plateforme CRM orienté…</p> Jan 21, 2016 | Call Centre for FinanceWas Kunden übel nehmen Kunden haben recht genaue Vorstellungen davon, was einen guten Service ausmacht.