Media Coverage

Newsworthy is an understatement. Our industry-leading solutions help the world's largest companies build applications engineered for the future.

| Information Age

A guide to artificial intelligence in enterprise: Is it right for your business?

| Forbes

Democratizing Software For The Greater Good

| itnews

Pega CEO Alan Trefler back in Australia for talks with NAB

| iTWire

Pega client Commonwealth Bank of Australia shares how Pega drives their customer conversations

| iTWire

At PegaWorld, HSBC Australia explains how they use Pega’s omnichannel messaging to build relationships with their customers

| itnews

National Australia Bank shares how Pega bots are improving workflows and customer service

| Destination CRM

Pega’s Don Schuerman explains how combining RPA and BPM for true transformation creates better customer experiences

| Destination CRM

Dr. Rob Walker introduces the new Customer Empathy Advisor and AI Connectors, bringing more empathy to AI technology.

| TechTarget Search CIO

Learn about AI research results and Pega’s Customer Empathy Advisor solution, as well as client and analyst reactions to the news.

| Tech Target

Pega’s Don Schuerman discusses new messaging capabilities and trends at PegaWorld, while clients react to the news.

| Enterprise Times

Pega’s Kerim Akgonul explains new messaging capabilities for Pega Customer Service, as well as where the customer service industry is headed.

| Automobil Industrie

Pega's Thomas Richter explains how the auto industry needs to digitize and use the customer data they have.

| Retail Dive

Pega research supports the fact that customers are still not comfortable or confident in chatbots.

| CustomerThink

Vince Jeffs explains 1:1 marketing and customer-centric engagement.

| ZDNet

Pega client CBA explains how its Customer Engagement Engine quickly analyzes 200 billion data points so agents can provide better customer experiences.

| CNBC

Learn how Pega has adapted to industry change and why Cramer says the company is "scorching it."

| Imaging Technology News

Pega survey reveals patients want personalized interactions and seamless processes when communicating with doctors and insurers.

| The Boston Globe

Rob Walker explains how AI-powered software can help brands understand customer habits to provide better experiences.

| CIO Magazine

Don Schuerman explains how RPA can aid “app overload,” which Pega research finds is killing workplace productivity

| MarTechSeries

New capabilities will enable organizations to easily visualize Pega application data to improve decision making.
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| My Customer

If you were to draw a customer engagement journey on a piece of paper, what would it look like? Would it be a straight line, with pre-determined touchpoints and regular intervals?
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| Customer Talk

British Gas is using a central decisioning hub to improve customer experiences.
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| Contact Centre News

British Gas is working with Pega to implement a centralized decision hub.
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| FSTech

New study finds that legacy systems are getting in the way of progress.
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| IOT Global Network

Setrag Khoshafian explains the true impact of digitisation.