Newsroom News Press Releases Media Coverage Media Coverage Newsworthy is an understatement. Our industry-leading solutions help the world's largest companies build applications engineered for the future. Nov 11, 2019 | Which-50Which-50 Awards: HSBC – The Best In Analytics Innovation Read more Nov 6, 2019 | Which-50Which-50 Awards: The Commonwealth Bank Of Australia — Best In Customer Service Innovation Read more Nov 4, 2019 | RT InsightsPegasystems Enables Business Users to Apply AI in Real Time Read more Share this page Facebook Twitter LinkedIn Email Copy share link Copied! 2016 Decision Management (Clear filters) Search Submit Date 2019 2018 2017 2016 Industry Cross-Industry Utilities Topic CRM Customer Service PegaWorld Marketing Automation Analytics BPM Pega Platform Operational Excellence Decision Management Cloud Mobile Case Management Sales Automation Internet of Things Aug 31, 2016 | My CustomerHow to become a customer journey pinball wizard If you were to draw a customer engagement journey on a piece of paper, what would it look like? Would it be a straight line, with pre-determined touchpoints and regular intervals? Jun 10, 2016 | Customer TalkBritish Gas zet volgende stap in next generation decisioning British Gas is using a central decisioning hub to improve customer experiences. Jun 7, 2016 | Contact Centre NewsBritish Gas invests in Pega Marketing for Next Generation Decisioning British Gas is working with Pega to implement a centralized decision hub. Mar 1, 2016 | FSTechFS legacy systems ‘hampering personalisation’ New study finds that legacy systems are getting in the way of progress. Feb 17, 2016 | IOT Global NetworkWork Automation – the impact of IoT and Robotics Setrag Khoshafian explains the true impact of digitisation.