Media Coverage

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| Which-50

Which-50 Awards: HSBC – The Best In Analytics Innovation

| Which-50

Which-50 Awards: The Commonwealth Bank Of Australia — Best In Customer Service Innovation

| RT Insights

Pegasystems Enables Business Users to Apply AI in Real Time

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| My Customer

If you were to draw a customer engagement journey on a piece of paper, what would it look like? Would it be a straight line, with pre-determined touchpoints and regular intervals?
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| Customer Talk

British Gas is using a central decisioning hub to improve customer experiences.
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| Contact Centre News

British Gas is working with Pega to implement a centralized decision hub.
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| FSTech

New study finds that legacy systems are getting in the way of progress.
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| IOT Global Network

Setrag Khoshafian explains the true impact of digitisation.