Newsroom News Press Releases Media Coverage Media Coverage Newsworthy is an understatement. Our industry-leading solutions help the world's largest companies build applications engineered for the future. Jun 27, 2019 | Adrian Swinscoe Becoming more empathetic can be hard. Pega’s new AI-powered Customer Empathy Advisor aims to help – Interview with Rob Walker of Pega Read more Jun 25, 2019 | Forbes Customer Service Negligence: It's Time for Change! Read more Jun 20, 2019 | Adrian Swinscoe The good, the bad and the ugly of customer service – Interview with Tom Libretto of Pega Read more Share this page Facebook Twitter LinkedIn Email Copy share link Copied! Healthcare Decision Management (Clear filters) Search Submit Date 2019 Industry Communications Service Providers Cross-Industry Financial Services Healthcare Insurance Manufacturing & High Technology Utilities Topic PegaWorld Artificial Intelligence Customer Experience CRM Customer Service Analytics Mobile Robotic Automation Decision Management Digital Transformation Internet of Things Marketing Automation Pega Platform Feb 12, 2019 | Imaging Technology News Survey Finds Personalized Patient Engagement Improving But Still Lacking Pega survey reveals patients want personalized interactions and seamless processes when communicating with doctors and insurers.