Media Coverage

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| Which-50

Which-50 Awards: The Commonwealth Bank Of Australia — Best In Customer Service Innovation

| RT Insights

Pegasystems Enables Business Users to Apply AI in Real Time

| The CEO Show

Radio: Alan Trefler, Founder & CEO of Pegasystems

| Which-50

Commonwealth Bank of Australia was named a winner for Best In Customer Service Innovation for its transformative customer engagement strategy by overhauling its digital infrastructure with Pega

| CMO

Commonwealth Bank of Australia explains how customer loyalty and effective engagement have increased since working with Pega
Finextra logo

| Finextra

Pega’s Steve Morgan discusses recent Pega research on the impact of inadequate business banking services

| itnews

Pega client Commonwealth Bank of Australia shares how they are shifting away from the traditional ‘hard-sell’ method to more data-driven conversations based on customer need

| Open Access Government

Pega’s Peter Ford comments on the use of AI in the UK’s National Health Service, and notes that while it is a great step, it is only one piece of the puzzle

| Fintech Futures

Alan Trefler discusses the threat banks face from fintechs in the payments market

| BAI Banking Strategies

Pega’s Christine Parker explains how positive and personalized customer experiences can effectively edge out the competition in the financial services industry

| IT Finanzmagazin

​​​ In Germany, RPA is considered highly effective when maintained properly, according to Pega research

| L'agefi

Pega’s Erwan Brillot discusses digital transformation in the insurance market and how it can improve operations as well as interactions between insurers and insureds

| itnews

Pega client National Australia Bank explains how they are improving operational excellence with Pega

| Digital Health Age

Pega’s Peter Ford discusses the need to improve the quality of care within the UK’s NHS through the appropriate use of technology

| Tech Target

Unum’s Melissa Harris discusses how they’ve reduced operational inefficiencies with Pega RPA

| CustomerThink

Pega clients discuss the driving force behind their digital transformations and key factors for success

| Insurance Business UK

Pega’s Tony Tarquini explains how understanding customer needs leads to better outcomes

| Which-50

Pega client CBA shares how Pega is helping them create exceptional customer experiences through its digital transformation

| iTWire

Pega client Commonwealth Bank of Australia shares how Pega drives their customer conversations

| itnews

National Australia Bank shares how Pega bots are improving workflows and customer service

| Insurance Innovation Reporter

At PegaWorld, Pega announces the launch of Enterprise Low-Code Factory, including benefits like centralized tools, resources, and training for ‘citizen developers.’

| Claims Magazine

Pega’s Jim Ryan highlights three changes insurance organizations can make to digitally transform.

| BAI Banking Strategies

Reetu Kholsa explains how CLM, KYC, AI, and no-code will help banks future proof their businesses.

| IT News

National Australia Bank uses Pega Intelligent Virtual Assistant to reduce email avalanche and improve customer experience.

| Healthcare IT News

Consumers seek effective communication and personal touches from healthcare providers and are willing to provide real-time access, finds Pega survey.

| Destination CRM

Pega’s upgraded healthcare suite provides a more collaborative, transparent environment to deliver proactive, personalized experiences.

| The Financial Brand

Scott Andrick predicts future retail banking focus on customer engagement through digital transformation and AI.

| IoT in Health

In this podcast, Kelli Bravo covers a wide range of topics on data, research, and tech in healthcare.