Newsroom News Press Releases Media Coverage Media Coverage Newsworthy is an understatement. Our industry-leading solutions help the world's largest companies build applications engineered for the future. Jun 27, 2019 | Adrian Swinscoe Becoming more empathetic can be hard. Pega’s new AI-powered Customer Empathy Advisor aims to help – Interview with Rob Walker of Pega Read more Jun 25, 2019 | Forbes Customer Service Negligence: It's Time for Change! Read more Jun 20, 2019 | Adrian Swinscoe The good, the bad and the ugly of customer service – Interview with Tom Libretto of Pega Read more Share this page Facebook Twitter LinkedIn Email Copy share link Copied! 2018 Communications Service Providers (Clear filters) Search Submit Date 2019 2018 2017 2016 Industry Communications Service Providers Consumer Services Cross-Industry Financial Services Government Healthcare Insurance Topic Analytics Artificial Intelligence CRM Customer Experience Marketing Automation Nov 12, 2018 | SMAC Talk AI and Analytics Must Kill Prehistoric Marketing with Steve Rudolph In this podcast, Pega's Steve Rudolph discusses the importance of AI and analytics.