Newsroom News Press Releases Media Coverage Media Coverage Newsworthy is an understatement. Our industry-leading solutions help the world's largest companies build applications engineered for the future. Oct 2, 2019 | ForbesPegasystems CEO Alan Trefler Shares How A Childhood Job Of Restoring Antiques Helped Him Become A Billionaire Read more Sep 23, 2019 | CEO MagazineWhat open banking really means for business leaders Read more Sep 19, 2019 | BAI Banking StrategiesCustomer experience meets your excellence: How to edge out the competition Read more Share this page Facebook Twitter LinkedIn Email Copy share link Copied! 2018 Customer Service (Clear filters) Search Submit Date 2019 2018 2017 2016 Industry Cross-Industry Financial Services Insurance Topic Artificial Intelligence Digital Transformation Customer Experience PegaWorld Analytics CRM Robotic Automation Customer Service Pega Platform Application Development Operational Excellence Sales Automation BPM Cloud Marketing Automation Agile Nov 19, 2018 | IT FinanzmagazinPega-Studie: Kunden zurückhaltend bei automatisierten Services und Herausgabe ihrer Daten Pega study finds German consumers are reluctant to share personal data and still prefer human interaction. Jun 6, 2018 | Which-50We only use AI in Customer Service when it’s helpful, says CommBank Exec Commonwealth Bank of Australia shares its Pega success story at PegaWorld. Jun 5, 2018 | ComputablePegaWorld: Pega Infinity launched! Alan Trefler presents Pega Infinity at PegaWorld 2018. Jun 4, 2018 | SearchCRM/TechTargetPega Infinity upgrades include marketing AI tools, blockchain support Pega Infinity incorporates low-code appdev, blockchain and AI to optimize marketing campaigns. Jun 4, 2018 | DMNPega: From CRM to Infinity Pega's Don Schuerman and Kerim Akgonul highlight PegaWorld news and evolution to Infinity.