Newsroom News Press Releases Media Coverage Media Coverage Newsworthy is an understatement. Our industry-leading solutions help the world's largest companies build applications engineered for the future. Jun 27, 2019 | Adrian Swinscoe Becoming more empathetic can be hard. Pega’s new AI-powered Customer Empathy Advisor aims to help – Interview with Rob Walker of Pega Read more Jun 25, 2019 | Forbes Customer Service Negligence: It's Time for Change! Read more Jun 20, 2019 | Adrian Swinscoe The good, the bad and the ugly of customer service – Interview with Tom Libretto of Pega Read more Share this page Facebook Twitter LinkedIn Email Copy share link Copied! Financial Services Agile Robotic Automation (Clear filters) Search Submit Date 2019 2018 2017 Industry Cross-Industry Financial Services Government Healthcare Insurance Topic Artificial Intelligence Customer Service CRM Customer Experience Digital Transformation PegaWorld Robotic Automation Analytics Pega Platform Application Development Decision Management Operational Excellence Sales Automation Agile BPM Case Management Cloud Marketing Automation Mar 29, 2019 | ZDNet AI improves CommBank's customer engagement up to 400 percent Pega client CBA explains how its Customer Engagement Engine quickly analyzes 200 billion data points so agents can provide better customer experiences. Mar 21, 2019 | IT News NAB sets software bots loose on its email avalanche National Australia Bank uses Pega Intelligent Virtual Assistant to reduce email avalanche and improve customer experience. Nov 28, 2018 | BAI Banking Strategies The three best ways to deliver a value-driven digital transformation Christine Parker explains how financial institutions can deliver fully digital, connected experiences. Oct 22, 2018 | Enterprise Times Pegasystems calls on banks to do more with low code Reetu Khosla comments on how banks can best use no-code/low-code environments to future-proof KYC. Oct 18, 2018 | Finextra Banks Need to Go Low to Crack Rapid Delivery and Innovation of Onboarding KYC Apps & RegTech Reetu Khosla explains how the banking industry can utilize zero-code or low-code tools in order to drive faster innovation. Jun 5, 2018 | Computable PegaWorld: Pega Infinity launched! Alan Trefler presents Pega Infinity at PegaWorld 2018. Jun 4, 2018 | SearchCRM/TechTarget Pega Infinity upgrades include marketing AI tools, blockchain support Pega Infinity incorporates low-code appdev, blockchain and AI to optimize marketing campaigns. Jun 4, 2018 | Enterprise Times Pega Infinity to drive breakthrough Customer Experience Pega launches Pega Infinity, Pega Blockchain Innovation Kit and Self-Optimizing Campaigns. Jun 4, 2018 | DMN Pega: From CRM to Infinity Pega's Don Schuerman and Kerim Akgonul highlight PegaWorld news and evolution to Infinity. Jul 31, 2017 | CIO A look back at last year's CIO50: #1 Mark Gay, ME ME Bank CIO Mark Gay discusses digital transformation and implementing Pega Platform. Mar 1, 2017 | Forbes Pegasystems software robots help banks onboard iInstitutional customers Learn how Pega uses power of robotic automation to improve banks' onboarding processes. Feb 21, 2017 | ITBrief Pegasystems' robotic automation drives rapid return in Banks Pega Robotic Automation enables banks to reduce operational costs and speed onboarding.