Winning the Battle: Managing Patient Throughput using Tenet Healthcare's Emergency Department Flashboard
- John Bednarski, Manager, IS Clinical Products, Tenet Healthcare
- David Dekle, Senior Advisor, BPM Solutions Architect, NTT DATA Services, LLC
- Natalie Seaber, Senior Director, Performance Management and Innovation, Tenet Healthcare
- Todd Coffee, Senior Director, Process Analytics, Tenet Healthcare
Tenet Healthcare has leveraged the Pega toolset to create a real-time, visually appealing and intuitive display of key dynamic ED throughput metrics. This is Tenet's Emergency Department Flashboard (EDFB). The EDFB shows key stakeholders where bottlenecks occur in our caregiving workflow. By identifying these issues in real time, we help our staff fix these problems and thereby enhance our clinical teams to function with maximum efficiency. We will review the EDFB’s Pega underpinnings that empowers the EDFB to analyze and alert our users for any issues that need attention.