Wild Wild West: Using Governance and COE to Lasso Robotic Automation (Panel)

Wild Wild West: Using Governance and COE to Lasso Robotic Automation (Panel)

Breakout
Jun 05, 2017 | 11:15 AM
Premier Ballroom 316
  • Scott Merritt, Robotics and Intelligence SME, Pegasystems
  • Matt Nolan, IT Manager, Service Technology, Florida Blue
  • Phillip Maternowski, Senior Vice President, IT, Bank of America
  • Troy Brown, Incubation Manager, Arvato

“I can think of one process, for example. It's in SAP. It's the setup accounts. It takes 35 minutes to do it manually. By using OpenSpan we reduced that down to ... I think it was 14 minutes…Using OpenSpan, it meant we captured all of that knowledge, training time is reduced to a couple of days and we'd hit our targets every time.”

    — Paul O’Connor, Global Head of IT, Arvato Financial Solutions

With the backlog of manual tasks begging for automation, the promise of non-invasive, “macro apps” that are realized through robotic automation is so tempting. But how do you ensure the technology is being leveraged effectively and has appropriate governance given the speed at which automation can be achieved? Join us to hear some of the lessons learned from Pega customers such as Arvato, and how a Center of Excellence (COE) approach can provide governance over your robotic automation efforts.