Transavia Airlines: Breaking Organizational Silos for a Great Customer Experience

Transavia Airlines: Breaking Organizational Silos for a Great Customer Experience

Breakout
Jun 06, 2017 | 11:45 AM
Premier Ballroom 317
Transavia logo
  • Anja Bimmel, Product Manager, Customer Services, Transavia
  • Julie Mooren, Product Manager, Operations, Transavia

"Cost is not only in price, but also in a way of doing things. Make sure that anything we do is efficient and is automated and digitized as much as possible. Make sure we automate repeating tasks so we provide extra time for the people to focus on the people, on the passengers who are onboard."

    — Julie Mooren, Product Manager, Operations, Transavia

Transavia is a small European Airline, part of the Air France-KLM group. Transavia is transforming their airline’s operations, breaking away the silos between commerce and operations by connecting data from their flights, customers, and employees. This is facilitating a constant one-to-one dialogue with their customers and providing employees with contextual information for a smooth operation. The goal: creating a memorable and seamless customer journey, while simultaneously achieving operational excellence.