Transavia Airlines: Breaking Organizational Silos for a Great Customer Experience

Transavia Airlines: Breaking Organizational Silos for a Great Customer Experience

Breakout
Jun 06, 2017 | 11:45 AM
Premier Ballroom 317
Transavia logo
  • Anja Bimmel, Product Manager, Customer Services, Transavia
  • Julie Mooren, Product Manager, Operations, Transavia

Transavia is a small European Airline, part of the Air France-KLM group. Transavia is transforming their airline’s operations, breaking away the silos between commerce and operations by connecting data from their flights, customers, and employees. This is facilitating a constant one-to-one dialogue with their customers and providing employees with contextual information for a smooth operation. The goal: creating a memorable and seamless customer journey, while simultaneously achieving operational excellence.