Transavia Airline Interaction Platform Creates a Seamless Customer and Employee Journey

Transavia Airline Interaction Platform Creates a Seamless Customer and Employee Journey

Breakout
Transavia logo
  • Wolter van Haersma Buma, Head of Strategy & Development, Transavia

"The Transavia Interaction Platform (TIP) is a strategic initiative that aims to:
1. Provide a memorable and seamless customer and employee journey by providing a constant one-to-one dialogue with our customer while simultaneously providing our employees with the capability to interact based on the full context from a passenger, flight and employee view
2. Transform the day of the airline operations by breaking away the silos of commerce and operations and bringing data to the core of all activities.
3. Rationalize IT by deducting total cost of ownership