PegaWorld iNspire agenda
Discover the sessions designed to help you Build for Change®.
Keynote
The AI Innovation Imperative
Monday, June 10, 2024 • Grand Garden Arena
Generative AI is triggering a revolution in efficiency. It promises an “easy button” to access knowledge, automate tasks, and accelerate development at lightning speed. Last year at PegaWorld, Alan Trefler set a...
Keynote
Caring for More than our Veterans: Modernizing the VA Family Member Programs
Monday, June 10, 2024 • Grand Garden Arena
The Office of Integrated Veteran Care (IVC) Veteran Family Member Program (VFMP) provides benefits to veterans, spouses, children, and caregivers of a veteran through five lesser known but federally mandated programs within...
Keynote
Dialing up the innovation: T-Mobile’s journey to customer centricity
Monday, June 10, 2024 • Grand Garden Arena
Join us for a deep dive into T-Mobile's unwavering commitment to customer centricity. Discover the blueprint of a customer service overhaul that led to amplified efficiency, efficacy, and customer satisfaction. See how...
Keynote
The Age of Transformation is here. Are you there?
Monday, June 10, 2024 • Grand Garden Arena
AI revolutionizes every aspect of your decisioning and workflow apps, catapulting enterprises ahead of the competition by automating processes and analytics, slashing development times, accelerating decision-making, and fostering innovation. This technological leap...
Keynote
Traveling light: simplifying the booking.com customer journey with a connected experience powered by Pega
Tuesday, June 11, 2024 • Grand Garden Arena
Booking.com is on a mission to make it easier for everyone to experience the world. Hear how it's leveraging Pega’s capabilities to meet evolving traveler needs while also maintaining high customer satisfaction...
Keynote
Left Brain. Right Brain. Customer Brain.
Tuesday, June 11, 2024 • Grand Garden Arena
What do you get when you join Left Brain analytics and Right Brain creative? NAB’s Customer Brain – relationship-led, personal experiences that are relevant for the moment, in any channel –...