Pega Customer Service Overview
- Andrew Fontenelle, Senior Manager, Pegasystems
- Scott Kennedy, Senior Product Manager, Pegasystems
Pega Customer Service gathers data and anticipates customer needs, creating a consistent and personalized experience for each customer. In this hands-on course, explore the application’s omni-channel capabilities and learn how to best leverage the enhancements Pega has made in mobile, social, chat, and co-browse functionality.