Making Adaptive, Real-time Decisions with Pega Customer Decision Hub

Jun 04, 2017 | 1:30 PM
Room 303
  • Sean Hedenskog, Principal Instructor, Pegasystems
  • Marco Rondelli, Sr Manager, Pegasystems

Learn how using CRM technology to capture the context of each customer interaction enables real-time decisioning across marketing, sales and service. Gain experience combining data-driven analytics to intelligently suggest likely customer behaviors with real-time decisioning that recommends the Next-Best-Action.