Making Adaptive, Real-time Decisions with Pega Customer Decision Hub
- Sean Hedenskog, Principal Instructor, Pegasystems
- Marco Rondelli, Sr Manager, Pegasystems
Learn how using CRM technology to capture the context of each customer interaction enables real-time decisioning across marketing, sales and service. Gain experience combining data-driven analytics to intelligently suggest likely customer behaviors with real-time decisioning that recommends the Next-Best-Action.