JELD-WEN Opens Doors (and Windows) for Outstanding End-to-End Customer Service

JELD-WEN Opens Doors (and Windows) for Outstanding End-to-End Customer Service

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  • Sudipo Nandy, VP IT - Delivery, Business Transformation, JELD-WEN
  • Rob Wollemann, Director of Customer Care, JELD-WEN

JELD-WEN, one of the world’s leading manufacturers of reliable windows and doors, began in 1960 as a small Oregon millwork plant with 15 employees. Today, they have approximately 20,000 employees across more than 100 global locations. JELD-WEN uses Pega Field Service, Warranty and Customer Service to provide an all-in-one solution for managing repair, prior approvals and claims in the field. Calls come in from customers, vendors, builders and repair technicians and each is handled in a dedicated custom fashion.