High-Tech and High-Touch Business Lending at Rabobank

High-Tech and High-Touch Business Lending at Rabobank

Breakout
Jun 05, 2017 | 3:30 PM
Grand Ballroom 119
Rabobank logo
  • Erik Passchier, Manager IT Domain Lending & Insurance, EVP, Rabobank

"Within 60 seconds online we are able to have an offer for a lease with Robo. In real life it is only 10 seconds, but we enforce it to be 60 seconds; otherwise people don't believe that it's already finished."

    — Erik Passchier, Manager IT Domain Lending & Insurance, EVP, Rabobank

With its roots as a local bank serving the needs of rural Dutch communities, Rabobank has always had intimate relationships with customers. Seeking to extend this personal touch into the digital age, Rabobank transformed Small Business Lending and chose Pega as a strategic partner. Now, they can serve entrepreneurs in a personalized manner end-to-end across different channels, adapting to changing business requirements and regulations as required. In this session, Rabobank will share objectives, challenges, results and lessons learned.