Ever wonder: What’s Inside that “Always-On” Customer Brain – The Pega Customer Decision Hub?

Ever wonder: What’s Inside that “Always-On” Customer Brain – The Pega Customer Decision Hub?

Workshop
  • Maarten Keijzer, Product Management, Pegasystems
  • Ionut Rusu, Product Management, Pegasystems

Join us as we unveil how the brain works, and the Artificial Intelligence inside. See how the Pega Customer Decision Hub provides superior customer experience by powering your customer engagement with trusted, transparent, and pragmatic AI and Decision Management – leading to great outcomes such as improving customer retention, up-sell & cross-sell rates, intelligently guiding sales and other customer advocates, automatically averting costly errors, and reducing cost to serve and risk.

See how the Hub leverages big data and real-time event processing to monitor customer behavior patterns - and then uses its advanced analytics and decision management to trigger next best actions.