AI-Powered Virtual Assistants: Go Beyond Sci-Fi to Maximize Your User Experience

Jun 06, 2017 | 11:45 AM
Grand Ballroom 117
  • Matt Lake, Director, Multi-Channel Technology, Pegasystems
  • Anthony Abdulla, Director Product Marketing, Mobility & UX, Pegasystems

“These [digital] channels are causing fragmentation in how people get service. It used to be that you could get away with maybe one or two or three different channels to service your customers, and now that’s no longer the case. People are looking to interact on social media, on different chat clients, via SMS and text. There’s a demand to be met on these channels."

    — Matt Lake, Director, Multi-Channel Technology, Pegasystems

The promise of AI-powered chatbots and virtual assistants are that they can easily help people find the things they want and need through an interface they already know and love.However, it’s easy to get lost in the technology hype rather than considering how these Virtual Assistants can enhance your users’ experience. Join us as our product experts help demystify these technologies and hear how Pega’s AI -powered Virtual Assistants go beyond the conversation and do work while allowing the enterprise to take advantage of this new tech without writing any code!