PegaWorld iNspire agenda
Discover the sessions designed to help you Build for Change®.
Keynote
Traveling light: simplifying the booking.com customer journey with a connected experience powered by Pega
Sunday, June 9, 2024
Booking.com is on a mission to make it easier for everyone to experience the world. Hear how it's leveraging Pega’s capabilities to meet evolving traveler needs while also maintaining high customer satisfaction...
Keynote
Left Brain. Right Brain. Customer Brain.
Sunday, June 9, 2024
What do you get when you join left-brain analytics and right-brain creativity? NAB’s Customer Brain, which creates personalized, relationship-led experiences that are relevant in the moment and across channels – digital or human...
Keynote
The AI Innovation Imperative
Sunday, June 9, 2024
Generative AI is triggering a revolution in efficiency. It promises an “easy button” to access knowledge, automate tasks, and accelerate development at lightning speed. Last year at PegaWorld, Alan Trefler set a...
Keynote
The Future of Real-time Optimization
Sunday, June 9, 2024
You’ve made AI your partner. You’re living the innovation dream. So, what comes next? Join Don Schuerman as he explores the future of real-time optimization using AI and what it means as...
Keynote
The Age of Transformation is here. Are you there?
Sunday, June 9, 2024
AI revolutionizes every aspect of your decisioning and workflow apps, catapulting enterprises ahead of the competition by automating processes and analytics, slashing development times, accelerating decision-making, and fostering innovation. This technological leap...
Keynote
Dialing up the innovation: T-Mobile’s journey to customer centricity
Sunday, June 9, 2024
Join us for a deep dive into T-Mobile's unwavering commitment to customer centricity. Discover the blueprint of a customer service overhaul that led to amplified efficiency, efficacy, and customer satisfaction. See how...
Client-Led
NatWest Makes the Leap to Next Best Experiences
Sunday, June 9, 2024
With 19 million customers and a diverse portfolio, NatWest has been long used Pega Customer Decision Hub™ to analyze billions of data points to determine the right action – creating timely, relevant...
Client-Led
Integrating Digital Marketing Channels at Navy Federal Credit Union
Sunday, June 9, 2024
Creating omni-channel customer experiences is challenging yet achievable, as modern consumers demand personalized interactions without compromising their privacy. Traditionally, brands have primarily controlled their owned channels while paid channels remain siloed...