Join Us at the Customer Engagement Summit

Learn from the best – Customer relationships are the most important competitive differentiator. Customer experience therefore, is the key to long term business success and market position. So what are you doing to ensure customer loyalty?


Thank you for joining us in Stuttgart for CRM Evolved. We hope the event inspired you by showing how you can deliver a seamless customer experience by connecting your marketing, sales and customer service to your back office operations.

We want to continue to deliver world-class events that bring you insight, best practice and excellent networking opportunities. To help us do so, please take a few minutes to fill out the brief feedback survey.

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Download the October 12th Industry presentations.

Alte Stuttgarter Reithalle, Hotel Maritim

Alte Stuttgarter Reithalle, Hotel Maritim

Thursday 13th October 2016
10:00am – 5:30pm

Alte Stuttgarter Reithalle
Hotel Maritim



Presentations Download

Opening Remarks

Axel Kock
Managing Director, Pegasystems EMEA

Customer Engagement in a Digital World

Don Schuerman
CTO and Vice President of Product Marketing, Pegasystems


Experience the Future of Customer Engagement

Kerim Akgonul
Senior Vice President, Products, Pegasystems


People First: The Primacy of People in the Digital Age

Leah Blessin
Managing Director, Accenture Cloud First

Digitalisierung im Vertrieb – mehr Zeit für’s Wesentliche

Andreas Käfer
Fachsprecher Vertrieb, SBK - Siemens Betriebskrankenkasse

Master Data Management - Drive Standardization at the Same Time as Supporting Local Flexibility

Anna Gleiss
Head of Master Data, Siemens AG


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