Leiden

Highlights from the Customer Engagement Summit

Customer relationships are the most important competitive differentiator. Customer experience, therefore, is the key to long term business success and market position.

 

Thank you for joining us in Leiden for CRM Evolved. We hope the event inspired you by showing how you can deliver a seamless customer experience by connecting your marketing, sales and customer service to your back office operations.

We want to continue to deliver world-class events that bring you insight, best practice and excellent networking opportunities. To help us do so, please take a few minutes to fill out the brief feedback survey.

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Media Coverage

Click here to see the recent media coverage from Customer First magazine, highlighting British Gas, Transavia and our amazing Pega 7 demo.

Replays
Download Session
 

The Paradox of Technology: Making Companies More Human

David Wells
Vice President and Managing Director - EMEA, Pegasystems

 

Experience the Future of Customer Engagement

Jeff Nicholson
Vice President of CRM, Pegasystems

Sjoerd Heins
Solutions Consultant, Pegasystems

How Pega Delivers CRM Evolved (On-Stage Demo)

Jeff Nicholson
Vice President of CRM, Pegasystems

Sjoerd Heins
Solutions Consultant, Pegasystems

 

British Gas: Delivering Superior Customer Experience Through Integrated Customer Decisioning

Jo Allen
Business Lead, Next Generation Decisioning, British Gas

In participation with

Global Event Sponsor

Global Event Sponsor

Event Sponsors

Atos  Capgemini