Technical Documentation Specialist
In this role you will write and edit technical documentation to enable Pega users to solve critical business problems using our software. This content, in the form of online help, knowledgebase articles, and installation, upgrade, and implementation guides, addresses the needs of the multiple audiences, including business users and technical implementers. In this position you will work with stakeholders across the organization to write/edit effective, use-case based content.
In this role, you will:
§ Write and edit technical documentation to support product releases
§ Evaluate Pega software products and provide feedback to improve internal functions and usability
§ Become well-versed in the architecture, design, and implementation features of Pega software products
§ Identify and make recommendations for process and tool improvements that increase the efficiency and productivity of the technical documentation team
§ A rapidly growing yet well-established business
§ The world’s most innovative organizations as reference-able clients
§ Analyst acclaimed technology leadership in a massive emerging market
§ A collegial and friendly team environment where technical documentation is a highly-valued function
An intelligent, motivated and collaborative individual with exceptional communication skills. This individual has proven experience in documenting complex software products and the ability to organize and present a range of technical material to a variety of audiences.
§ The ideal candidate has demonstrable technical writing and editing skills with the ability to explain complex concepts and processes clearly and effectively. He/she has the ability to organize and present a range of technical material to a variety of audiences
§ 3+ years of relevant experience
- Ability to think creatively and strategically
- First-rate time management and organization skills
- Exceptional interpersonal skills and the ability to communicate, partner, and collaborate effectively
- A demonstrated dedication to considering things from the customer’s perspective
- Aptitude to learn fast and a demonstrated ability to lead by example
As an Equal Opportunity and Affirmative Action employer, Pegasystems Inc. will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
Accessibility – If you require accessibility assistance applying for open positions please contact PegaApplication@pega.com.
Labor Condition Applications
GDPR Candidate Privacy Notice