Technical Solutions Engineer

Job Category: Client Support
Location: India - Telangana - Hyderabad

Meet Our Team:

We are face of Pega. Our aim is to Providing world class technical support and advice on the use of Pegasystems’ Products and Applications.  We make it easy, pleasant, and rewarding for our customers to work with us. You will be working along with best colleagues and customers across the globe

Picture Yourself at Pega:

The Technical Solutions Engineer (TSE) is a key technical role within Global Customer Support (GCS) and the first point of contact to customers to address issues.  This position develops customer satisfaction and loyalty by providing superior support services for Pega’s products

What You’ll Do at Pega:

The TSE uses their understanding of Pegasystems’ products, the technical environment in which they run, and our customers’ business objectives to drive support cases to timely and quality clarification and subsequent resolution by themselves or others in Pega

Who You Are:

  • 2-4 years of development and product support experience
  • BE or Master’s Degree in Computer Science or Electronics & communications
  • Ability to identify, propose and implement solutions and ability to work in a flexible, team environment
  • Aptitude for quickly understanding complex technical issues, understand customer end-to-end deployments, products and underlying architecture
  • Advanced teamwork skills with the ability to collaborate and negotiate with other groups and manage conflict
  • Proven ability to interact directly with customers at all levels
  • Demonstrated customer-facing skills including expectation management, communication skills, information management
  • Demonstrated effective oral and written communication skills, including poise in pressure situations
  • Good to have: Experience working with J2EE Application Servers (preferably Websphere, Weblogic and Tomcat) and/or relational databases (preferably Oracle, DB2 and UDB)
  • Troubleshooting and debugging experience would be an added advantage

What You’ve Accomplished:

  • Strong analytical and problem-solving skills.
  • Should have extensive experience at Core Java, JSP, Servlets and JDBC
  • In-depth knowledge of OOPS concepts, Multithreading, Exception Handling, Collections concepts and File systems

Pega Offers You:

  • Gartner Analyst acclaimed technology leadership across our categories of products
  • Continuous learning and development opportunities
  • An innovative, inclusive, agile, flexible, and fun work environment
  • Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company
Job ID: 9374

As an Equal Opportunity and Affirmative Action employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
Accessibility – If you require accessibility assistance applying for open positions please contact PegaApplication@pega.com.

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