Senior Technical Documentation Specialist

Job Category: Technical Documentation
Location: US - Massachusetts - Cambridge
Meet Our Team:

Pega’s Technical Documentation Team is seeking a highly motivated technical documentation writer to enable Pega Community users in our world-class technology. The group provides technical content and various other assets to Pega Community user base.  This user base includes seasoned developers as well as first time users of the Pega Application.   This group works collaboratively with product owners, curriculum developers, and various subject matter experts to create and maintain technical documentation and educational assets that users want to engage with.

The group is growing and looking for new team members who are service-oriented, collaborative, detail-oriented, are ready to work hard, but can also enjoy themselves along the way.

Picture Yourself at Pega:

A Subject-Matter Expert for Pega technology, this role will write technical documentation to enable Pega users to solve critical business problems via our software. This content, in the form of online help, knowledgebase articles, and user’s guides, addresses the needs of the multiple audiences, including business users and technical implementers.  This position will work with stakeholders across the organization to write effective, use-case based content.

What You'll Do at Pega:
  • Design and implement comprehensive documentation solutions to support product releases
  • Provide thought-leadership on the design and implementation of technical documentation solutions
  • Evaluate Pega software products and provide feedback to improve internal functions and usability
  • Become well-versed in the architecture, design, and implementation features of Pega software products
  • Identify and make recommendations for process and tool improvements that increase the efficiency and productivity of the technical documentation team
Who You Are:

An intelligent, motivated and collaborative individual with exceptional communication skills.  This individual has proven experience in documenting complex software products and the ability to organize and present a range of technical material to a variety of audiences.

What You've Accomplished:
  • 7+ years of relevant experience
  • Ability to think creatively and strategically
  • An avid focus on achieving outcomes with an excellent attention to detail
  • First-rate time management and organization skills
  • Exceptional interpersonal skills and the ability to communicate, partner, and collaborate effectively
  • A demonstrated dedication to considering things from the customer’s perspective
  • Experience creating outstanding user-focused documentation
Pega Offers You:
  • A rapidly growing yet well-established business
  • The world’s most innovative organizations as reference-able clients
  • Analyst acclaimed technology leadership in a massive emerging market
  • A collegial and friendly team environment
  • A culture where employees engage deeply, own outcomes and lead from the front
  • An ever-changing business landscape that adapts, scales and performs
Job ID: 8779

As an Equal Opportunity and Affirmative Action employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
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