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Senior Product Manager, Financial Services Smart Dispute

Job Category: Application Development
Location: India - Telangana - Hyderabad
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Meet Our Team:

Our global team provides strategic direction, product management, development leadership and customer support for Pega’s Smart Applications for Financial Services. These applications include Pega Smart Dispute™, a market-leading financial service solution that automates the processing of retail card disputes and fraudulent transaction, as well as Pega Smart Investigate™, the global market leading application for resolving exceptions in SWIFT wire payments. Over 40 global banks, and through them, almost 1500 leading financial institutions currently rely one or both of these applications.

Picture Yourself at Pega:

Pega is changing the way the world builds software. In this role, you will bring thought leadership and understanding of retail and commercial payment exceptions and fraud processing to bear on our efforts to enhance and extend Pega’s market leadership in these areas. You will provide product direction, support product development, compliance and maintenance, evangelize with internal and external audiences, and reinforce Pega’s market leadership through competitive differentiation. This is a unique opportunity to work beyond your own team.

What You'll Do at Pega:

  • Oversee and administer Pega’s product development process and strategy in the continued development of Smart Applications;
  • Support implementation of current and next-gen payment exception resolution payments both remotely and at the client site;
  • Work with documentation experts to ensure that the product and implementation documentation provides value to various sets of stakeholders.
  • Contribute to design and development of features enabling clients to separate themselves from competitors and deliver differentiating value to their customers;
  • Support on-shore and off-shore development teams by participating in the development of requirements, understanding competitive products and ensuring that Pega’s Smart Applications continue to lead the market in functionality and value;
  • Participate in the leadership of the Smart Applications overall business effort, participating in special initiatives and products as they become necessary;


Who You Are:

  • An experienced professional (min. 5+ years) with deep expertise in financial services operations, including at least some of the following: credit/debit card disputes, ATM/ACH/EFT disputes, fraud investigations, SWIFT payments as well as new types of payments;
  • An organized communicator who thrives on the challenge of working in a fast-paced, team-oriented environment;
  • A leader experienced in translating market and operation insight into differentiating product features and functions;
  • A customer service oriented strategic thinker with a complementary execution capability;
  • Able to work independently without detailed day to day oversight;
  • Demonstrated ability to manage time constraints, weigh priorities, and make the best use of limited time/resources
  • Results focused; Customer service oriented

What You've Accomplished:

  • 5+ years of applicable experience in retail banking and disputes management; some of this experience must be in a leadership capacity
  • 5+ years of experience in technology or product management
  • Demonstrated ability to think strategically incorporating multiple (and sometimes competing) points of view and sets of stakeholder priorities

Pega Offers You:

  • Gartner Analyst acclaimed technology leadership across our categories of products
  • Continuous learning and development opportunities
  • An innovative, inclusive, agile, flexible, and fun work environment
  • Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company
Job ID: 20470

Inclusion and Diversity – Inclusive is one of our values at Pega. Pegasystems is committed to inclusion and diversity and strives to foster a fair and inclusive environment for all. We believe Pega can achieve more when we create a culture that inspires each of us to fully contribute each and every day. We encourage diverse thinking and collaboration for better outcomes for all. Learn more about our inclusive culture.

We encourage candidates of all backgrounds and skillsets to consider opportunities at Pega. At Pega, we focus on the skills needed to be successful and we know that our employees can thrive even if they don't possess a traditional background. If you like the sound of this role, but are not sure if you are the right person, please consider applying. We would love to hear from you!

As an Equal Opportunity and Affirmative Action employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.

Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.

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